Suzanne Neal
Brookston,IN
Summary
Results-driven Quality Technician with expertise in in-process inspection and quality training at Polymer Sciences. Proven track record of enhancing product quality and reducing defect rates through effective testing procedures and collaboration. Strong focus on customer satisfaction and precision measurement tools, ensuring compliance with industry standards and fostering a culture of operational excellence.
Overview
17
17
years of professional experience
Work History
Quality Technician
Polymer Sciences
07.2021 - 10.2025
- Conducted quality inspections on raw materials and finished products to ensure compliance with industry standards.
- Utilized measurement tools and testing equipment to evaluate product specifications and performance.
- Collaborated with production teams to identify and resolve quality issues promptly, enhancing overall efficiency.
- Implemented corrective actions based on quality audit results, improving defect rates and process reliability.
- Maintained accurate documentation of inspection results and non-conformance reports for regulatory compliance.
- Monitored production processes for adherence to safety protocols, ensuring a safe working environment for all employees.
- Sampled materials and products to conduct in-depth measurements and tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
- Contributed to ISO certification renewals by diligently preparing required documentation and participating in annual audits.
- Ensured traceability of all components through proper labeling, storage, and tracking methods, ultimately reducing misplaced items or mix-ups during production phases.
Sales Associate
Dollar General
01.2025 - 04.2025
- Provided exceptional customer service to enhance shopping experience and drive sales.
- Assisted in inventory management to ensure stock availability and minimize shortages.
- Operated point-of-sale systems efficiently for accurate transaction processing.
- Implemented visual merchandising strategies to promote featured products effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Production Technician
Marian Inc.
09.2016 - 07.2021
- Operated and maintained production machinery, ensuring optimal performance and minimal downtime.
- Collaborated with team to meet daily production goals and maintain quality standards.
- Trained new technicians on equipment usage, safety protocols, and production processes.
- Conducted regular equipment inspections to identify maintenance needs and prevent malfunctions.
- Monitored product quality during manufacturing, adhering to strict industry regulations.
- Assisted in troubleshooting mechanical issues, reducing response time for repairs.
- Documented daily production activities, maintaining accurate records for compliance audits.
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
Quality Control Auditor
Adkev
09.2008 - 09.2015
- Conducted thorough inspections of products to ensure compliance with quality standards
- Developed and implemented quality control processes to enhance efficiency and accuracy
- Collaborated with production teams to identify areas for improvement in workflows
- Trained staff on quality assurance protocols and best practices for operational excellence/
- Collaborated with team members to optimize production processes and reduce downtime.
- Implemented safety protocols, ensuring compliance with industry regulations.
- Trained new staff on equipment operation and safety procedures for effective onboarding.
- Analyzed process workflows to identify areas for improvement and increased efficiency.
- Led troubleshooting efforts for machinery malfunctions, minimizing production interruptions.
- Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
- Promptly documented and reported all defective equipment and hazardous conditions.
Education
High School Diploma -
North Mason High School
Belfair, WA06-1998
Skills
- In-process inspection
- Testing procedures
- Quality training
- Visual inspection
- Final inspection
- Product testing
- Production logging
- Customer satisfaction
Timeline
Sales Associate
Dollar General
01.2025 - 04.2025
Quality Technician
Polymer Sciences
07.2021 - 10.2025
Production Technician
Marian Inc.
09.2016 - 07.2021
Quality Control Auditor
Adkev
09.2008 - 09.2015
High School Diploma -
North Mason High School