Suzanne Nolan
Summary
Experienced Cosmetologist with over 37 years of experience in the beauty industry. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic cosmetologist, eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cosmetologist
Lady Janes
Clearwater, FL
07.2020 - Current
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Consistently received positive performance reviews from guests.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Answered phone calls to schedule client.
- Sanitized and organized station and tools by taking on line certification from the barbacide company. Always following policies and procedures to ensure client safety.
Hostess
OCC Roadhouse And Museum
Clearwater, FL
05.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Recorded available tables after seating each party using specialized seating software.
Home Health Aide
Bayshore Home Health Care
Largo, FL
01.2021 - 04.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Transported clients for medical and personal outings.
Cosmetologist/Assistant Manager
Sport Clips
Peoria, IL
07.2019 - 03.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Cosmetologist
Self-employed
Pekin, IL
06.2012 - 06.2019
- Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained client treatment records and designed long-term care programs for return customers.
- Created memorable customer experiences, while ensuring the health and safety of clients.
- Consistently received positive performance reviews from guests.
- Sanitized and organized station and tools for the wellbeing of my customers.
Education
No Degree - Cosmetology
Stephens School of Cosmetology
Peoria, ILHigh School Diploma -
Peoria Central High
Peoria, IL05.1983
Skills
- Manual and Finger Dexterity
- Customer Preferences
- Hairpiece Shaping
- Tool, Equipment and Surface Sanitizing
- Work Station Cleaning
- Service Promotions
- Client Consultations
- Active Listening
- Issue Resolution
- Friendly Communication
- Problem Anticipation and Resolution
- Safety Training
- Client Satisfaction
Accomplishments
- Collaborated with team of 5 in the development of buy a veteran a haircut program in partnership with Goodwill industries.
- Achieved in accepting the patriot of the month award by providing free haircuts for homeless veterans at the Goodwill Standown.
- President of ladies auxiliary for washington Legion IL 2016.
- donated four a month to Goodwill Industry doing free haircuts for homeless veterans.
- Took dinners to the veterans home donated by Pekin Amvets
- member of ladies auxiliary Pekin IL Amvets
- volunteered for my church providing childcare servies, organizing family events.
Certification
- Cosmetology License - 1984-2022
- Barbicide certification, by completing this course I demonstrate to my coworkers and more importantly to my customers that delivering a safe service important to me. 2012-2022
- HIV and bloodborne pathogen certification. Designed to teach licensed professionals about a variety of bloodborne pathogens, and safety procedures to be observed.
- ServSafe
Timeline
Hostess
OCC Roadhouse And Museum
05.2021 - Current
Home Health Aide
Bayshore Home Health Care
01.2021 - 04.2021
Cosmetologist
Lady Janes
07.2020 - Current
Cosmetologist/Assistant Manager
Sport Clips
07.2019 - 03.2020
Cosmetologist
Self-employed
06.2012 - 06.2019
No Degree - Cosmetology
Stephens School of Cosmetology
High School Diploma -
Peoria Central High
- Cosmetology License - 1984-2022
- Barbicide certification, by completing this course I demonstrate to my coworkers and more importantly to my customers that delivering a safe service important to me. 2012-2022
- HIV and bloodborne pathogen certification. Designed to teach licensed professionals about a variety of bloodborne pathogens, and safety procedures to be observed.
- ServSafe
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