Suzanne Nourie
Clifton,IL
Summary
Dynamic Provider Claims Resolution Specialist with over 30 years of experience in healthcare claims management and a proven track record of enhancing operational efficiency. Expertise encompasses resolving complex claims issues, delivering exceptional customer service, and managing inventory with precision. Demonstrated ability to streamline processes and ensure compliance within fast-paced environments. Committed to leveraging extensive industry knowledge to support organizational goals and drive continuous improvement. Seeking to transition into an Administrative Assistant role to further utilize administrative and customer service skills.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
35
35
years of professional experience
Work History
Administrative Assistant
Village of Clifton
Clifton, IL
04.2025 - Current
- Managed office communications, ensuring timely response to inquiries and effective information flow.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained accurate records of municipal documents, ensuring compliance with regulations.
- Managed correspondence and communications for village officials, streamlining information flow.
Pro Shop Clerk
Oak Springs Golf Course
Saint Anne, Illinois
04.2025 - Current
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Organized merchandise displays to promote sales and improve store aesthetics.
- Provided exceptional service to members, fostering long-lasting relationships and repeat business.
- Managed tee-time reservations efficiently, optimizing course usage while minimizing wait times for players.
Provider Claims Resolution Specialist
United Healthcare
Minneapolis, Minnesota
11.1994 - 05.2025
- In the role of Provider Claims Resolution Specialist at United Healthcare, extensive experience is utilized to resolve complex claims issues efficiently. Responsibilities include analyzing claim discrepancies, collaborating with healthcare providers, and ensuring compliance with regulatory standards. This position demands a keen eye for detail and excellent problem-solving skills to navigate the intricacies of the claims process. Continuous communication with various departments fosters a streamlined workflow, ultimately enhancing provider relations and service delivery.
Claims Adjuster
Cigna
10.1992 - 11.1994
- As a Claims Adjuster at Cigna, the focus was on evaluating and processing insurance claims with accuracy and efficiency. This role involved thorough investigations into claims for validity, ensuring that all necessary documentation was obtained and assessed. Analytical skills were paramount in determining claim outcomes and communicating decisions to policyholders. A strong commitment to customer service was maintained throughout the claims handling process.
Store Manager
Claires Boutique
08.1990 - 10.1992
- Serving as Store Manager at Claire's Boutique provided invaluable retail management experience. Responsibilities included overseeing daily operations, managing inventory, and leading a team to achieve sales targets. A strong focus was placed on customer satisfaction, ensuring that each shopper received personalized service. Training and mentoring team members were key aspects of the role, contributing to a positive work environment and high employee retention rates.
Education
High School Diploma -
Clifton Central High School
05.1989
Some College (No Degree) -
Kankakee Community College
KankakeeSkills
- Claims Management Expert
- Customer Service Expert
- Customer service
- Data entry
- Office administration
- Operational Efficiency Expert
- Problem Solving Expert
- Regulatory Compliance Expert
- Team Leadership Expert
- File organization
- Microsoft outlook
- Time management
- Microsoft Excel
- Customer relations
- Clerical support
Timeline
Administrative Assistant
Village of Clifton
04.2025 - Current
Pro Shop Clerk
Oak Springs Golf Course
04.2025 - Current
Provider Claims Resolution Specialist
United Healthcare
11.1994 - 05.2025
Claims Adjuster
Cigna
10.1992 - 11.1994
Store Manager
Claires Boutique
08.1990 - 10.1992
Some College (No Degree) -
Kankakee Community College
High School Diploma -
Clifton Central High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceFlexible work hours4-day work weekQuote
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