Suzanne Paglia
Providence,RI
Summary
Dedicated administrative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Professional experience includes human resources, purchasing, and various administrative work in a non-profit, organization supporting the Providence VA. Additional industry experience includes customer service, marketing, medical office, medical terminology and transcription, and academia including assisting and tracking professional and scientific journal submissions.
Overview
23
23
years of professional experience
Work History
Assistant Human Resources Administrator/Senior Purchaser
Ocean State Research Institute (OSRI)
02.2014 - Current
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, status updates.
- Tracked various statistics and kept detailed records to support human resources department.
- Created and updated tracking spreadsheets using Excel.
- Informed applicants about job conditions and benefits.
- Managed purchasing and human resource documents and maintained permanent files.
- Took messages and provided information about company processes, hours and requirements.
- Maintained digital databases, physical files and area logs.
- Managed purchasing, stocking and organizing inventory.
- Prepared new hire letters, employee contracts and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits and other details.
- Managed benefits enrollment by answering questions and aiding employees with login details.
Administrative Assistant
Ranstad
01.2007 - 01.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Organized weekly staff meetings and logged minutes for corporate records.
Disability Benefits Specialist
Unumprovident
01.2006 - 01.2007
- Requested and obtained documentation to validate claims presented by the insured under their individual disability policies
- Employed critical thinking skills to review all documentation and make a decision regarding whether the insured’s claim was valid and compensable.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
Case Manager
American Arbitration Association, AAA
01.2002 - 01.2005
- Managed binding arbitration cases, including real estate, commercial, consumer and construction matters from initiation to completion.
Education
Bachelor of Science - Paralegal Studies
Roger Williams University
Providence05.2019
Associate of Applied Science - Paralegal Studies
Community College of Rhode Island
Warwick05.2003
Skills
- HR Support
- Accurate Recordkeeping
- Employee Orientation
- Human Resources Management Systems
- In-Person and Telephone Interviewing
- Policy and Procedure Development
- Personnel File Management
- Analytical and Critical Thinking
- Employee Paperwork
- Applicant Qualification
- Employment Data Tracking
- Eligibility Determinations
Additional Information
- Active community volunteer with Help the Homeless RI
- Active member of the Mission and Social Action Committee at Seekonk Congregational Church
- Organized a toy and clothing drive to benefit the Women's' Shelters of RI
- Committed to making a difference to those in need in my community.
Timeline
Assistant Human Resources Administrator/Senior Purchaser
Ocean State Research Institute (OSRI)
02.2014 - Current
Administrative Assistant
Ranstad
01.2007 - 01.2013
Disability Benefits Specialist
Unumprovident
01.2006 - 01.2007
Case Manager
American Arbitration Association, AAA
01.2002 - 01.2005
Bachelor of Science - Paralegal Studies
Roger Williams University
Associate of Applied Science - Paralegal Studies
Community College of Rhode Island
Similar Profiles
April PottsApril Potts
Staff Nurse/ Charge Nurse at The Ohio State University James Cancer Hospital and Solove Research InstituteStaff Nurse/ Charge Nurse at The Ohio State University James Cancer Hospital and Solove Research Institute
Letitia LinvilleLetitia Linville
Instructor/Graduate Research Assistant/Graduate Associate/Dissertation Fellow at The Ohio State University/Institute for Population ResearchInstructor/Graduate Research Assistant/Graduate Associate/Dissertation Fellow at The Ohio State University/Institute for Population Research
Keng-Yen ChiangKeng-Yen Chiang
Associate Researcher at National Atomic Research Institute (Previous Institute Of Nuclear Energy Research)Associate Researcher at National Atomic Research Institute (Previous Institute Of Nuclear Energy Research)