Suzanne Phillips

• Front line of communication between customers and studio
• Interact well with customers to build connections and nurture relationships. Hearing what customers are looking for and offering best options to suit their needs
• Manage day-to day business operations including scheduling, advertising, sales, emails, phone calls, and website updates
• Manage financial aspects of business, including bank deposits, bill pay, data entry, payroll, bookkeeping, 1099's and tax preparation with Quickbooks Online
• Train staff members on dance technique and syllabus offered to customers
• Mentor staff members on best practices in customer service and sales techniques, leading to increased performance levels
• Develop and maintain strong relationships with clients, resulting in repeat business and referrals

• Implemented more efficient filing system for financial documents, improving accessibility and organization
• Enter income and expenses, set up appropriate accounts and categories, reconcile accounts in Quickbooks Online
• Prepare annual 1099's
• Work closely with company CPA
• Prepare monthly, quarterly and annual profit and loss statements and balance sheets
• Working remote, part-time with flexible scheduling

• Assistant to Director
• Communicate information between coaches and parents
• Scheduled tryouts, team meetings, practice, tournaments and games
• Uniform ordering and distribution
• Collection of payments and creating payment plans
• Facilitated exceptional growth within organization turning 2 teams into 12.

Currently: Ballroom and Latin Dance Instructor & Showcase Director

Previously: Competitive Ballroom Dancer

Featured Artist at Radio City Music Hall

National and International Tours, Commercials, Movies and Trade Shows