Suzanne Pinon-Martinez
Summary
Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging director and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive leader with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice.
Overview
19
19
years of professional experience
Work History
Consultant
Ambulatory Surgery Centers
08.2022 - Current
- Coordinated efforts across departments to promote a cohesive approach to addressing critical policy issues.
- Monitored policy implementation, identifying areas for improvement and recommending adjustments as needed.
- Conducted regular reviews of operations and identified areas for improvement.
- Implemented center policies and procedures, ensuring compliance with state regulations and licensing requirements.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved cash flow with diligent follow-up on pending claims and appeals processes.
- Generated receivables reports and offered improvement recommendations.
Director of Operations
Healogics
09.2020 - Current
- West Area 2 includes AZ, UT, CA, NV, OR and MO
- Responsibilities include growing the business through optimization of the Wound Clinics through effective management of all clinical, financial and operational elements
- Ensuring exceptional patient experiences through oversight of day to day operational and quality components
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Trained and guided team members to maintain high productivity and performance metrics.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Established and monitored quality assurance standards to achieve operational excellence.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Led post-implementation reviews to identify areas for improvement in future projects, contributing valuable insights for ongoing optimization efforts.
- Partnered with project team members to identify and quickly address problems.
Program Director for TMC Wound Care Center
Healogics
12.2011 - 09.2020
- Responsible for implementation, ongoing management and strategic growth of the program: outpatient Wound Care Center, HBO, inpatient and outreach
- Oversee day-to-day outpatient program operations and responsible for budgeting, revenue and cost management, reimbursement, quality management, performance improvement, marketing and community education, and human resource management
- Responsible for maintaining collaborative and consultative client relationships, integrating programs within the hospital organization and creating effective working relationships within the company, both internal and external to the hospital organization
- Ultimately accountable for achieving program metrics, demonstrating the value proposition to the customer and contract retention.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Completed financial reporting and analysis for billing revenue cycle.
- Established and checked coding procedures, monitored reports and updated internal files.
- Monitored industry trends to anticipate changes that may impact the organization''s revenue cycle performance.
- Managed cross-functional teams to improve overall revenue cycle operations.
Provider Based Clinics Operations Manager
University Physicians Healthcare
12.2010 - 12.2011
- Responsible for overseeing administrative and clinical operations for multiple practice sites with an emphasis on front office operations, patient accounting, coding, charge entry and reimbursement, computerized practice management applications, including IDX, policy and procedure development and implementation, and extensive knowledge of insurance and managed care
- Promote positive interaction and communication with physicians regarding financial information and operations issues
- Extensive knowledge in Human Resources and HIPPA guidelines to ensure company compliance.
- Implemented staff recognition programs to promote employee morale and acknowledge outstanding contributions within the workplace.
- Enhanced patient satisfaction with timely appointment scheduling and effective communication strategies.
- Monitored industry trends to anticipate changes that may impact the organization''s revenue cycle performance.
- Collaborated with clinical departments to optimize charge capture, documentation, and billing processes.
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
Practice Administrator for Carondelet Specialist Group
Carondelet Health Network
12.2010 - 08.2011
- Responsible for overseeing administrative and clinical operations for multiple practice sites with an emphasis on growth, finance and clinical operations
- Excellent communication skills with physicians regarding contracting, financial and operational issues
- Experience with transitioning multiple practices from privately owned offices to become part of Carondelet Specialist Group
- Including closing out the accounts payable, accounts receivable, transition of malpractice coverage and contracts.
- Exceeded client expectations by delivering high-quality solutions tailored specifically to their unique needs and requirements consistently throughout projects undertaken over time range.
- Wrote strategic business plans outlining need for departmental information technology resources.
Program Manager, Arizona Institute for Sports Medicine (UPH)
University Physicians Healthcare
12.2008 - 12.2009
- Coordinates administrative and operational activities of physician practice site to include supervision and staffing.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Serves as primary liaison to UPH administrative offices and other practice sites.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Maintained Press Ganey scores over 95%.
- Promoted patient safety by monitoring radiation exposure levels during diagnostic imaging procedures.
Program Director, Local Wound Healing Center
Healogics
08.2005 - 10.2008
- Responsible for the project management from pre-construction to full operations for hospital in the design and management of the outpatient Wound Healing Center
- This included responsibility for operations, patient registration, personnel, budget, reimbursement, quality management, and marketing and sales
- Promote WHC to Southern Arizona both community & professionals
- Managed personnel, including performance appraisals, grievance and discipline, staff development, and adherence to company personnel policies and procedures.
- Optimized client''s workflows, analyzing existing processes and recommending improvements during system integration.
- Implemented strategic sales plans to effectively target potential clients and expand market reach within the healthcare sector.
- Increased sales revenue by strategically targeting and engaging key healthcare providers in the assigned territory.
Education
Pima Community College
Tucson, AZUniversity of Arizona
Tucson, AZSkills
- Professional Demeanor
- Sales Strategies
- P&L Administration
- Business Growth Initiatives
- Strategic planning and execution
- Process Improvement
- Organizational Skills
- Excellent Communication
- Analytical Skills
- Financial Resource Management
- Healthcare Sales
- Salesforce CRM
Timeline
Consultant
Ambulatory Surgery Centers
08.2022 - Current
Director of Operations
Healogics
09.2020 - Current
Program Director for TMC Wound Care Center
Healogics
12.2011 - 09.2020
Provider Based Clinics Operations Manager
University Physicians Healthcare
12.2010 - 12.2011
Practice Administrator for Carondelet Specialist Group
Carondelet Health Network
12.2010 - 08.2011
Program Manager, Arizona Institute for Sports Medicine (UPH)
University Physicians Healthcare
12.2008 - 12.2009
Program Director, Local Wound Healing Center
Healogics
08.2005 - 10.2008
Pima Community College
University of Arizona
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