SUZANNE PLANCHET

Responding to requests in the Bill Request and SS Plan inboxes. This includes setting customers up on an installment plan.

Fill out and submit MA/RA Forms for approval.

Add notes to the accounts on the

Returned Payment Reports.

Update accounts on the daidaily Revert to Landlord list.

• Process Customer request to make changes to their policies such as increase or decrease the face amounts or change their smoker status
• Monitor and respond to question received in the team inbox as well as distribute the requests I cannot answer
• Complied with corporate and regulatory policies regarding information confidentiality and privacy
• Navigated multiple computer systems and applications and utilized search tools to find information.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Mentored new employees on procedures and policies to maximize team performance.
• Made outbound calls to obtain account information.