Suzanne Pohl
Nokomis,USA
Summary
Customer-focused professional with proven experience delivering high-quality service, resolving issues efficiently, and building positive relationships. Known for strong communication skills, attention to detail, and a solutions-oriented approach.
Overview
28
28
years of professional experience
Work History
Retail Sales Management
Bath & Body Works
Sarasota, FL
09.2023 - Current
- Provided exceptional customer service, ensuring a positive experience for all customers.
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift.
- Resolved customer concerns promptly and effectively, ensuring high levels of satisfaction and repeat business.
- Collaborated with visual merchandising team to create eye-catching displays that drove sales.
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail.
- Increased customer satisfaction by resolving product-related issues in a timely and satisfactory manner.
- Assisted in inventory management, including receiving and restocking merchandise.
- Trained and supervised sales associates, providing ongoing coaching and support to drive performance.
COVID-19 Screener temp.
Med-Call Healthcare, Inc
Huntley, IL
10.2021 - 03.2022
- Operated and maintained laboratory equipment and instruments to ensure accurate test results.
- Collected and prepared patient samples for analysis according to established protocols.
- Conducted quality control procedures to validate the accuracy of test results.
- Followed standard operating procedures (SOPs) and safety protocols at all times.
- Managed inventory levels of reagents, supplies, and consumables to ensure uninterrupted testing process.
CSR - Customer Service Representative
Bed Bath & Beyond
Crystal Lake, IL
12.2020 - 08.2021
- Engaged with customers on the floor to help with their needs and lead them in the correct direction of what they will need.
- Placing online orders for the customer in store.
- Customer service and cashier using POS.
- Getting emails from customers at the registers to meet store quota.
Receptionist/Customer Service/ Cashier temp
Huntley Ford
Huntley, IL
10.2020 - 11.2020
- Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
- Managed 6-line switchboard system for busy car dealership.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Retail Sales, Sales Associate
Bath&Body works
Algonquin, IL
09.2019 - 10.2020
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Completed orders through POS system and organized product deliveries to meet customer timetables.
Wine Bar Manager
Vine Tastings
Roselle, IL
01.2005 - 01.2008
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Compared vendor prices and negotiated for optimal savings.
- Completed payroll for employees.
- Created and maintained schedules for employees, ensuring optimal coverage and efficient use of resources.
Customer Service Cashier
The great Indoors
Lombard, IL
01.2001 - 01.2003
- Helped customers with question about our products responded and solved customers concerns.
- Prepared and submitted end-of-shift reports.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted customers by answering questions and fulfilling requests.
- Worked closely with multiple sales departments to solve problems and handle customer concerns.
- Helped customers locate appropriate store locations of products, answered questions about products and provided solutions for various issues.
- Answered questions about store policies and concerns to support positive customer experiences.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Customer Service
Box Packaging
Addison, IL
01.1998 - 01.2001
- Inside sales Accounts receivable Completed orders via phone, fax and email Followed up on orders from shipment to delivery Handled any issues to the customers satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Provided basic technical support for clients on wide range of company products.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Maintained friendly and professional customer interactions at all times.
- Set up new accounts, established customer credit, and set up payment methods.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Education
High school diploma or GED -
Schaumburg High
Some college - Math, English
McHenry County College
Skills
- Adaptability
- Communication
- Leadership
- Problem-solving
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Retail Sales Management
Bath & Body Works
09.2023 - Current
COVID-19 Screener temp.
Med-Call Healthcare, Inc
10.2021 - 03.2022
CSR - Customer Service Representative
Bed Bath & Beyond
12.2020 - 08.2021
Receptionist/Customer Service/ Cashier temp
Huntley Ford
10.2020 - 11.2020
Retail Sales, Sales Associate
Bath&Body works
09.2019 - 10.2020
Wine Bar Manager
Vine Tastings
01.2005 - 01.2008
Customer Service Cashier
The great Indoors
01.2001 - 01.2003
Customer Service
Box Packaging
01.1998 - 01.2001
High school diploma or GED -
Schaumburg High
Some college - Math, English
McHenry County College