Knowledgeable Clinical Instructor with 16 years of combined experience in ambulatory care nursing, precepting and nurse education. Prepared to bring talent, expertise and leadership to growing LPN and RN nursing program, as well as other related roles..
Hi, I’m
SUZANNE POMEROY
CHULA VISTA,CA
Summary
Overview
35
years of professional experience
1
Certification
1
Language
Work History
MiraCosta College
Clinical Nursing Instructor (Associate Faculty)
01.2019 - Current
Job overview
- Instruct, teach and mentor RN and LVN students in the clinical setting.
- Delivered information and valuable instructions to students during clinical rotations.
- Oriented and provided instruction to students during clinical rotations.
- Monitored progress of each student and provided formal evaluation upon completion of clinical placements.
- Coached underperforming students to help meet clinical objectives
- Identified and assigned appropriate activities and projects to enhance student learning.
Kaiser Permanente
Director of Education, Ambulatory Care
10.2016 - 12.2022
Job overview
- Responsible for supporting clinical staff education for ambulatory care departments
- Oversight for staff educators who deliver in-services, training, competency validation and certification to clinical staff
- Work with ambulatory care leaders to determine what programs and methods are needed for optimal staff competency training, education and professional development
- Department is American Heart Association training center
- BLS and ACLS classes are offered on a regularly scheduled basis for all staff, physicians and community members
- Project manager for Equity, Inclusion and Diversity is part of Education & Consulting Services team
- Department has responsibility for ensuring continual training and oversight of use of federal and state mandated language assistance for patients whose primary language is other than English
- Develop curriculum for additional in-services and training as requested by ambulatory care leaders, including preceptor training and leadership training
- Oversee all requests for nursing and allied health clinical groups and preceptor requests from contracted schools
- Facilitate nursing student externship program throughout the year
- Develop and facilitate programs for career advancement such as ambulatory RN residency/new grad programs and medical assistant to LVN programs
- Collaborate with nursing and allied health programs in the community to improve employment opportunities for graduates with skills closely matched to industry needs.
- Oversaw development and implementation of quality educational programs.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Designed or used assessments to monitor student learning outcomes.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
24 Hour Fitness
Group Fitness Instructor
02.2002 - 06.2020
Job overview
- Taught evening and weekend group fitness classes in indoor cycling and resistance training
- Certified Body Pump instructor.
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
Southwestern College
Clinical Nursing Instructor (Adjunct Faculty)
08.2007 - 12.2016
Job overview
- Clinical instructor for nursing students in the clinical setting for ADN RN Nursing Program.
- Delivered information and valuable instructions to students during clinical rotations.
- Oriented and provided instruction to students during clinical rotations.
- Monitored progress of each student and provided formal evaluation upon completion of clinical placements.
- Coordinated with clinicians to develop and coordinate student assignments.
- Collaborated with other preceptors and instructors to enhance student experience.
Kaiser Permanente
Medical Office Administrator
11.2007 - 10.2016
Job overview
- Manage day to day operations for primary care department
- Oversee operations of Otay Mesa medical office building, which is comprised of 25 departments
- This role includes allocating appropriate ratio of staff and providers to provide optimum access and service to members, while considering budget constraints, hiring, monitoring and evaluating staff performance and being available to resolve member and staff issues in conjunction with organizational, regulatory and union standards
- Responsible for staff education, including annual competencies, HIPAA compliance and other skills training
- Responsible for improving clinical quality measures, involving planning and implementation of member outreach using POINT system
- Oversight for payroll and non-payroll departmental budget
- Facilitate departmental communication and issue resolution to optimize member care in Otay Mesa medical office building
- These responsibilities include overseeing building issues, maintenance and disaster planning
- Chairperson for Facility Coordination Committee, Service Council and Safe Patient Handling Team at the Otay Mesa facility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Kaiser Permanente
Assistant Department Administrator, Preventive Medicine
01.2005 - 11.2007
Job overview
- Managed day to day operations of Preventive Medicine Department, which included overseeing appropriate ratio of staff and providers to provide optimum service to members, while considering budget constraints, hiring, monitoring and evaluating staff and provider performance and being available to resolve member and staff issues
- Responsible for staff education, including annual competencies, HIPAA compliance and other skills training
- Planned and facilitated three monthly departmental meetings
- Facilitated and trained staff in conjunction with labor management partnership
- Lead chairperson for Facility Coordination Committee at the Otay Mesa facility
- Along with Department Administrator, successfully completed closure of department including integration of preventive services into Primary Care and placement of approximately 50 staff.
- Assisted department head with special projects and assignments.
Kaiser Permanente
Clinical Supervisor, Primary Care
01.2001 - 01.2005
Job overview
- Managed day to day operations of the Bonita Primary Care clinic, which included all aspects of human resources with nursing and customer service staff, staff education, staff/provider meeting planning and facilitation, as well as management of clinic supplies and maintenance of excellent membership service
- Served as chairperson for clinical supervisors in Primary Care (for two years), which includes monthly meeting planning/facilitation, as well as serving as a liaison to ADAs and DA of Primary Care along with other departments in the service area.
- Lead and directed team of 50+ clinical personnel and support staff.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Facilitate hiring of qualified PRIMARY CARE clinical and clerical personnel by interview applicants and making recommendations for employment.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Developed improvement plans to solve problems and improve lagging areas.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Kaiser Permanente
Skilled Nursing Facility Coordinator
01.1999 - 01.2001
Job overview
- Case managed patient population in Kaiser contracted skilled nursing facilities in the areas of discharge planning, overseeing nursing and rehab management of patients, utilization management and quality assurance.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
Kaiser Permanente
Patient Care Coordinator/Interim UM Director
01.1997 - 01.1999
Job overview
- Managed inpatient populations to optimize outcomes in the areas of discharge planning, utilization management and quality assurance
- Co-chaired Patient Education Committee for JCAHO survey preparation
- Responsible for overseeing all departments in complying with NCQA standards
- Involved in development of strategic plans to improve utilization on facility level
- Participated in multidisciplinary collaborative rounds and provided education to nursing and UM staff to improve discharge planning process.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Performed as subject matter expert for case management processes.
Mills Peninsula Hospital
Staff Nurse (per diem)
01.1995 - 01.1998
Job overview
- Provided patient care for psychiatric and chemically dependent inpatients on locked units
- Administered and managed patient medication, facilitated group therapy and medication education.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
All Points Travel
Owner/Manager
01.1989 - 01.1994
Job overview
- Owned, operated and managed retail travel agency, which involved all aspects of marketing, employee management and finance.
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
University Overview
MSN, RN, NPD-BC, PHN
San Francisco State UniversitySan Francisco, CA
Master of Science/Nursing from Public Health/Community Nursing
05.1997
University Overview
San Francisco State UniversitySan Francisco, CA
Bachelor of Science/Business Administration from Marketing
12.1980
University Overview
Skills
- Evidence-Based Teaching
- Clinical Assignments
- Mentoring Proficiency
- Alternative Learning Styles
Certification
- Board Certified Nursing Professional Development (2022)
- RN License (1996)
- Public Health Nurse Certificate (1996)
- CPR (BLS) instructor certified (2022)
Affiliations
Affiliations
- The Association for Nursing Professional Development (2021 - present)
- American Academy of Ambulatory Care Nursing (2012 – present)
- Association for Nursing Professional Development (2021 – present)
- Sigma, International Nursing Honor Society, Gamma Gamma Chapter President (2017 – 2019), member since 2010
Languages
Spanish (speak and read fluently)
Level 2 (clinical) Spanish interpreter through QBS testing at Kaiser Permanente
Timeline
Clinical Nursing Instructor (Associate Faculty)
MiraCosta College
01.2019 - Current
Director of Education, Ambulatory Care
Kaiser Permanente
10.2016 - 12.2022
Medical Office Administrator
Kaiser Permanente
11.2007 - 10.2016
Clinical Nursing Instructor (Adjunct Faculty)
Southwestern College
08.2007 - 12.2016
Assistant Department Administrator, Preventive Medicine
Kaiser Permanente
01.2005 - 11.2007
Group Fitness Instructor
24 Hour Fitness
02.2002 - 06.2020
Clinical Supervisor, Primary Care
Kaiser Permanente
01.2001 - 01.2005
Skilled Nursing Facility Coordinator
Kaiser Permanente
01.1999 - 01.2001
Patient Care Coordinator/Interim UM Director
Kaiser Permanente
01.1997 - 01.1999
Staff Nurse (per diem)
Mills Peninsula Hospital
01.1995 - 01.1998
Owner/Manager
All Points Travel
01.1989 - 01.1994
San Francisco State University
Master of Science/Nursing from Public Health/Community Nursing
San Francisco State University
Bachelor of Science/Business Administration from Marketing
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