Summary
Overview
Work History
Education
Skills
Timeline
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Suzanne Poyer

Ormond Beach,FL

Summary

Healthcare professional with three years Clinical Rehab Liaison experience demonstrating a proven track record of unwavering commitment to service and performance excellence. A highly perceptive health care marketing professional with an ability to assess patient admission criteria and communicate effectively. Known for building easy rapport and utilizing emotional intelligence with staff, patients and patient families resulting in increased referrals and admissions . Highly adaptive and flexible ability to work with diverse patient populations.

Overview

10
10
years of professional experience

Work History

Activity Director

Retirement Housing Foundation
03.2021 - 04.2023
  • Established partnerships with local organizations to provide additional resources and opportunities for residents enrichment.
  • Trained and supervised 4 staff members on program development procedures and best practices for engaging diverse populations of older adults.
  • Implemented creative marketing strategies to promote upcoming events and encourage maximum participation from residents.
  • Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
  • Developed strong relationships with residents and their families, fostering supportive community environment.
  • Adapted programming in response to changing resident needs or interests, demonstrating flexibility and commitment to providing person-centered care.
  • Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Designed and presented evidenced health programs

Clinical Rehab Liaison

AdventHealth
02.2018 - 06.2021
  • Contributed positive work environment by acting as resourceful team player among nursing staff, therapists, social workers, case managers, and other healthcare professionals involved in patient care coordination efforts
  • Coordinated and completed pre-admission assessments of patients for Physiatrist which utilized strong healthcare skills to comprehend and parlay labs, medical conditions, radiology and interpret doctors' notes
  • Reviewed charts with thorough understanding of diseases to parlay medical necessity to medical director, nursing, case managers and insurance
  • Identified all aspects related to pre-certification financial coverage and medical necessity admission criteria
  • Served as navigator to Admissions office for insurance companies and provided clinical information to obtain pre-certification from payers
  • Educated and served as Rehab Therapy resource to family members of current, past and potential patients
  • Followed up on all medical denials to re-evaluate potential for admission, including writing appeals with 95 percent success rate.
  • Conducted follow-up with referral facilities resulting in $500,000 per month gains.
  • Provision of correct ICD-10 codes and patient rights per Medicare guidelines

Travel Occupational Therapy Assistant

Club Staffing
01.2013 - 01.2018
  • Demonstrated adaptability in adjusting to dynamic patient schedules and fluctuating caseloads, ensuring timely and effective care delivery achieving 95% productivity goal.
  • Improved patient outcomes by 85% by implementing evidence-based treatment plans and individualized care.
  • Strengthened community relations by participating in outreach events, highlighting physical, medical and cognitive benefits of occupational therapy services for various populations resulting in full caseloads.
  • Promoted professional growth by attending workshops and training seminars on emerging trends in occupational therapy practice.
  • Managed caseloads effectively while prioritizing rehabilitation needs of each individual patient.
  • Developed strong rapport with patients, fostering trust and enhancing their commitment to therapy goals resulting in increased motivation to participate.
  • Efficiently managed time while maintaining high-quality service standards throughout all aspects of job responsibilities.
  • Participated in interdisciplinary meetings to discuss patient goals and coordinate effective care strategies.
  • Provided direct occupational therapy services in SNF, LTACH, Acute Inpatient Rehab and Home Health settings.
  • Consulted with direct-care staff to implement best methods to achieve therapy goals.
  • Meticulously reviewed records and referrals to determine and implement best treatment methods.

Education

No Degree - Sales And Marketing Education

Rasmussen University
Florida, United States
05.2021

Associate of Science - Occupational Therapy

Daytona State College
Daytona Beach, FL
08.2006

CERTIFICATIONS

Skills

    Key Skills and Expertise:

  • Highly preceptive with exceptional communication and presentation skills: recognized for exceptional collaboration with internal and external stakeholders to facilitate referral conversion
  • Ability to remain calm while displaying conflict resolutions skills
  • Proficient in independent work and ability to collaborate with team
  • Proven track record managing caseloads
  • Experienced providing provision of patient transfers from hospital settings to rehab
  • Knowledge of payor sources and exceptional ability to write appeals
  • Microsoft, Power Point, Outlook, Electronic Medical Records, Digital Fax, Navi software

Timeline

Activity Director

Retirement Housing Foundation
03.2021 - 04.2023

Clinical Rehab Liaison

AdventHealth
02.2018 - 06.2021

Travel Occupational Therapy Assistant

Club Staffing
01.2013 - 01.2018

No Degree - Sales And Marketing Education

Rasmussen University

Associate of Science - Occupational Therapy

Daytona State College

CERTIFICATIONS

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Suzanne Poyer