Suzanne Price
Poway,CA
Summary
Dedicated and passionate Healthcare Administrator who excells in operational efficiency and regulatory compliance. Demonstrated leadership in enhancing patient satisfaction and streamlining care processes, while effectively managing treatment plans and insurance verification. Committed to quality improvement and fostering a compassionate healthcare environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Treatment Coordinator
Wellness Dental Pomerado
01.2024 - 08.2024
- Managed patient records with accuracy and confidentiality, maintaining compliance with HIPAA regulations.
- Provided empathetic support to patients during difficult moments, demonstrating compassion and understanding in challenging situations.
- Collaborated with healthcare professionals to develop individualized care plans, addressing unique patient needs and goals.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Verified patient insurance eligibility and entered patient information into system.
Dental Front Office Receptionist
Ramona Dental Group
01.2023 - 01.2024
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Verified insurance and presented treatment plans to patients.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
Director Of First Impressions
Silver Creek Dental Partnership
01.2022 - 01.2023
- Streamlined communication channels for better information flow between departments.
- Enhanced customer experience by implementing a welcoming and efficient reception process.
- Showed worth to visitors by giving undivided attention.
- Managed appointment by scheduling for multiple departments efficiently, reducing wait time for patients significantly.
- Collected payments, processed transactions and updated relevant records, including insurance verification.
- Assisted in the onboarding process for new employees, contributing to a smooth transition into their roles.
Dental Patient Coordinator
North Country Dental Group
01.2020 - 01.2022
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Worked with patients to schedule treatment plans and cleanings while optimizing insurance coverage.
- Acted as main point of contact for patients, dentists, and clinical staff by closely reviewing medical charts and maintaining high levels of communication.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Maintained confidentiality of patient data and condition to safeguard health information.
Admissions Coordinator
Select Specialty Hospital LTAC
01.2019 - 01.2020
- Augmented hospital revenue by ensuring proper use of bed capacity across various units using real-time occupancy monitoring tools.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Achieved smoother transitions for patients transferring between different levels of care within the hospital through effective communication with nursing staff, physicians, therapists, and other key personnel involved in direct patient care.
- Improved accuracy in documentation by diligently reviewing and verifying patient insurance information, demographics, and medical history.
Dental Treatment Coordinator
Pomerado Cosmetic Dentistry
01.2016 - 01.2019
- Promoted oral health education among patients through informative discussions on proper hygiene practices and preventive measures.
- Kept abreast of the latest advancements in dental treatments and technologies, ensuring patients received the most up-to-date care possible.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
Patient Service Representative
Scripps Clinic
01.2015 - 01.2016
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Processed copayments and compiled daily financial records.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Treatment Coordinator
Kensington Pediatric Dentistry
01.2012 - 01.2015
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
Registered Dental Assistant
Kidz Place Dentistry
01.2010 - 01.2012
- Explained treatment procedures and instructed patients on home care guidelines.
- Sanitized trays, instruments, and surfaces for clean dental operatories and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns, coronal polishing, taking X-rays and placing sealants.
Education
Bachelor of Science - Healthcare Administration
California College San Diego
San Diego06-2014
Associate of Science - Registered Dental Assisting Program
UEI College
San Diego01-2010
Skills
- Leadership
- Healthcare Management
- Financial Planning
- Operational Efficiency
- Staff Development
- Quality Improvement
- Regulatory Compliance
- Strategic Planning
Certification
- Licensed Registered Dental Assistant - 2010-2012
Timeline
Patient Treatment Coordinator
Wellness Dental Pomerado
01.2024 - 08.2024
Dental Front Office Receptionist
Ramona Dental Group
01.2023 - 01.2024
Director Of First Impressions
Silver Creek Dental Partnership
01.2022 - 01.2023
Dental Patient Coordinator
North Country Dental Group
01.2020 - 01.2022
Admissions Coordinator
Select Specialty Hospital LTAC
01.2019 - 01.2020
Dental Treatment Coordinator
Pomerado Cosmetic Dentistry
01.2016 - 01.2019
Patient Service Representative
Scripps Clinic
01.2015 - 01.2016
Treatment Coordinator
Kensington Pediatric Dentistry
01.2012 - 01.2015
Registered Dental Assistant
Kidz Place Dentistry
01.2010 - 01.2012
Bachelor of Science - Healthcare Administration
California College San Diego
Associate of Science - Registered Dental Assisting Program
UEI College