Suzanne Querze
Madawaska
Summary
Healthcare professional with extensive experience in telephonic nurse case management, adept at coordinating comprehensive care plans and facilitating patient recovery. Valued for team collaboration and achieving positive outcomes in patient health. Highly adaptable, with strong communication and critical-thinking skills, ensuring seamless care continuity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Telephonic Nurse Case Manager
Genex Services LLC
03.2021 - Current
- Conducted thorough follow-up calls to assess the effectiveness of treatment plans, making adjustments as needed for optimal results.
- Presented case management findings at interdisciplinary team meetings, contributing valuable insights for improved patient care strategies.
- Collaborated with interdisciplinary teams to optimize patient-centered interventions and ensure continuity of care.
- Provided resources and referrals for patients seeking additional support services, such as mental health counseling or nutrition counseling.
- Assessed current treatment plan to identify barriers, clarify or determine realistic goals and objectives and seek potential alternatives.
- Screened medical records and information for necessity and appropriateness and referred for physician review cases not meeting medical criteria.
- Utilized evidence-based practices to inform decision-making in the development and implementation of targeted interventions for each patient''s unique needs.
Telephonic Nurse Case Manager
The Zenith
11.2013 - 02.2021
- Evaluated patients referred for case management to determine physical, mental, financial and psychosocial status by utilizing comprehensive, standardized criteria to identify existing and potential needs.
- Served as a liaison between patients, families, and healthcare providers to ensure a collaborative approach to managing chronic conditions.
- Managed caseloads efficiently while prioritizing urgent cases requiring immediate intervention.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
- Managed caseload to satisfy multiple patients with diverse needs.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
Education
Bachelor of Science - Nursing
University Of Maine At Fort Kent
Fort Kent, ME05-1996
Skills
- Clinical judgment
- Healthcare systems navigation
- Clinical assessment
- Organizational skills
- Adaptability and flexibility
- Client communications
- Ethical practice
- Case management
- Telephonic triage
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Critical thinking
Certification
Certified Case Manager 6-1-2025-5-31-2030
Nursing licenses in ME, IL, NY, MA, OR, CA
Timeline
Telephonic Nurse Case Manager
Genex Services LLC
03.2021 - Current
Telephonic Nurse Case Manager
The Zenith
11.2013 - 02.2021
Bachelor of Science - Nursing
University Of Maine At Fort Kent
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