Suzanne Quinn
Congress,USA
Summary
Energetic event planner with experience in weddings, corporate events and special events. Highly motivated, punctual, multitasking, communication, creative and energetic.
Experienced with event planning, team leadership, and vendor coordination. Utilizes comprehensive knowledge of catering logistics to ensure smooth event execution and client satisfaction. Track record of successfully managing diverse teams and dynamic event environments.
Overview
20
20
years of professional experience
Work History
Director of Catering & Conference Services
Rancho de los Caballeros
Wickenburg, AZ
06.2016 - Current
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Increased event bookings by developing and implementing creative marketing strategies for catering services.
- Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
- Enhanced client satisfaction with personalized event planning and exceptional attention to detail.
- Discussed client's event needs to develop recommendations for room options and possible menus.
- Responded to initial inquiries, coordinating facility tours and food sampling.
- Developed strong relationships with local businesses and community organizations, leading to increased referrals and repeat clientele.
- Hired and trained both permanent and temporary staff members.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Handled catering scheduling, ordered food and planned events.
Front Desk Manager
Rancho de los Caballeros
Wickenburg, AZ
06.2014 - 09.2016
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest complaints by addressing issues with rooms promptly.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Promoted upselling opportunities to maximize revenue through available add-ons and packages.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Reservations Agent
Rancho de los Caballeros
Wickenburg, AZ
09.2010 - 05.2014
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Handled billing information over phone.
- Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Supported sales team efforts by providing detailed information on group booking requests and generating contracts as needed.
- Coordinated special requests from guests such as room preferences or dietary requirements with relevant departments for optimal guest satisfaction levels.
- Developed rapport with guests through personalized interactions, fostering loyalty and encouraging repeat business.
- Resolved various issues and discrepancies for customers.
- Worked closely with front desk to achieve full occupancy of property.
- Maintained awareness of types of rooms available in different resort locations.
- Maintained expert knowledge of available room types, pricing structures, and promotional offers to optimize revenue generation.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Front Desk Agent
Rancho de los Caballeros
Wickenburg, AZ
10.2008 - 05.2010
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Facilitated welcoming environment, greeting guests upon arrival.
- Streamlined communication with events team on guest logistics for large groups.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Kept accounts in balance and ran daily reports to verify totals.
Kennel Assistant
Reigning Cats & Dogs
Glenmont, NY
10.2005 - 09.2008
- Cleaned and organized dog kennels inside and outside
- Walked, fed and played with dogs and cats that were in day care or overnight boarding
- Assisted with dog grooming
- Scheduled grooming appointments, and overnight boarding stays
Education
Ravena Coeymans Selkirk
RavenaSkills
- Event planning proficiency
- Weddings background
- Organizational skills
- Hospitality management
- Catering sales orders
- Food and beverage costing
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offTeam Building / Company Retreats401k matchPersonal development programsLanguages
English
Native or Bilingual
Timeline
Director of Catering & Conference Services
Rancho de los Caballeros
06.2016 - Current
Front Desk Manager
Rancho de los Caballeros
06.2014 - 09.2016
Reservations Agent
Rancho de los Caballeros
09.2010 - 05.2014
Front Desk Agent
Rancho de los Caballeros
10.2008 - 05.2010
Kennel Assistant
Reigning Cats & Dogs
10.2005 - 09.2008
Ravena Coeymans Selkirk
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