Summary
Overview
Work History
Education
Certification
Timeline
Generic

SUZANNE RADFORD

Orlando,FL

Summary

Dynamic and results-driven professional with extensive hands-on experience in customer service, sales, and administrative roles. Maintaining collaborative spirit and committed to continuous learning and adaptability to new processes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal Assistant

Mid Florida Dermatology
09.2024 - Current
  • Maintain HIPAA compliance and confidentiality with all patient records.
  • Managed daily errands and administrative tasks, completing 100% of assigned responsibilities on time to support executive and team needs.
  • Coordinated and maintained executive calendars, scheduling 20+ weekly appointments and meetings with zero conflicts.

Sales Manager

SourceLink Communications
03.2023 - 09.2024
  • - Promoted at 1-year mark to lead sales department operations.
  • - Increased revenue by developing and implementing strategic sales approaches.
  • - Resolved customer concerns to boost satisfaction and loyalty.
  • - Held regular sales meetings and set performance benchmarks.
  • - Managed key accounts and built long-term client relationships.

Front of House Manager

Mediterranean Blue
12.2019 - 02.2023
  • Supervised and trained a team of 12 front-of-house staff, improving service efficiency and reducing table turnover time by 15%.
  • Increased customer satisfaction scores by 20% through implementing streamlined staff performance evaluations.
  • Managed daily operations handling an average of 250+ guests per shift, while overseeing cash handling procedures exceeding $10,000.

Sales Representative

Cutco Vector
01.2019 - 10.2019
  • - Promoted to Assistant Manager for top office in the division.
  • - Managed $41K in sales and performed over 1,000 leads.
  • - Conducted 1-2 hour in-home presentations.
  • - Personally sold $18,000 in products.
  • - Earned 4 promotions and President's Club Award.

Education

Associate of Arts -

Valencia College
Orlando, FL
01.2021

HS Diploma -

Cornerstone Charter Academy
Orlando, FL
01.2019

Certification

BLS Certified - September 2025

Timeline

Personal Assistant

Mid Florida Dermatology
09.2024 - Current

Sales Manager

SourceLink Communications
03.2023 - 09.2024

Front of House Manager

Mediterranean Blue
12.2019 - 02.2023

Sales Representative

Cutco Vector
01.2019 - 10.2019

Associate of Arts -

Valencia College

HS Diploma -

Cornerstone Charter Academy

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