Suzanne Rainbolt
Belleville,IL
Summary
Raised by a single mother with strong work ethics, instilled with values of hard work and always striving for excellence. Cherished moments spent at the library, where she would read to me every night. Now, a divorced individual with four adult children and two granddaughters, finding fulfillment in a loving relationship and the pride of owning our own home. Currently seeking a remote position that offers stability and flexibility. Motivated by the desire to be close to my elderly mother and provide her with the care she deserves.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager on Duty
Lucky Day Laundry
03.2021 - 07.2021
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Developed and implemented strategies to increase sales and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Loan Processor
Lco Financials
09.2022 - Current
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Set up and completed loan submission packages.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Provided quick turnaround times to maintain fast-past schedule.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Advised loan officers to comply with loan guidelines and apply best practices.
- Utilized loan origination software to process and track loan applications.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Helped college students obtain financial aid through loan programs.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Researched and updated industry knowledge on changing legislation and regulations.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Compiled closing packages for drafting and presentation accuracy.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Elementary School Secretary
BCDD
08.2007 - 02.2009
- Wrote and proofread error-free letters, memoranda and other business correspondence.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed filing system, entered data and completed other clerical tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Underwritting
Lco Financials
09.2022 - Current
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to develop and implement creative solutions to complex problems.
- Provided professional services and support in a dynamic work environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
- Skilled at working independently and collaboratively in a team environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
Lead Infant Room Teacher
Mundelein Montessori
08.2003 - 07.2005
- Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary.
- Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
- Created and executed lesson plans, implemented school curriculum and assessed developmental needs of students to develop to fullest potential and achieve learning objectives.
- Employed learning through play philosophy and educational objectives, striking balance between teacher-directed and child-directed activities and encouraging children to communicate verbally.
- Maintained confidentiality of children, family information and staff.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Implemented curriculum to enhance classes with learning-focused activities.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Gathered materials and resources to prepare for lessons and activities.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Utilized creative teaching strategies to engage students in classroom.
- Assessed student progress and provided feedback on educational development.
- Implemented age-appropriate curricula to meet needs of young learners.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Developed and implemented behavior management plans.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Developed innovative activities to engage young children in learning process.
- Supported students in developing self-esteem and self-confidence.
- Helped new preschool children get used to classes by giving one-on-one support.
- Modeled positive behavior and communication skills for students.
- Monitored classroom to verify safe and secure environment.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Incorporated music, art and literature into curriculum.
- Organized and supervised large and small group activities.
- Guided students to develop social, emotional and physical skills.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
Education
Associate Of Applied Science - Marketing And Advertising
Southwestern Illinois College
Belleville, IL06.2002
High School Diploma -
Belleville East
Belleville, IL06.2000
Skills
- Staff Training and Development
- Employee engagement
- Technical knowledge
- Sales and Marketing
- Scheduling proficiency
- Data Analytics
- Schedule development
- Operations Management
- Inventory Control
- Complex Problem-Solving
- Processes and procedures
- Software experience
- Training and mentoring
- Goal-Oriented
- Expectation setting
Certification
RPC has been updated to PDF version RPC 10/14/2024 training 2024 Cyber_Security_6.24.24 06/26/2024 Red_Flags_Training_6.24.24 06/26/2024 Collection_Training_6.17.24 06/17/2024 LP_Training_6.17.24 06/17/2024 Collection_Training_6.17.24 06/17/2024 Appreciating the Many Forms 06/05/2024 of Diversity RPC & Recording Disclosure 12/08/2023 Training and Acknowledgment Cyber_Security_9.18.23 09/20/2023 LP_Training_9.18.23 09/20/2023
Timeline
Loan Processor
Lco Financials
09.2022 - Current
Underwritting
Lco Financials
09.2022 - Current
Manager on Duty
Lucky Day Laundry
03.2021 - 07.2021
Elementary School Secretary
BCDD
08.2007 - 02.2009
Lead Infant Room Teacher
Mundelein Montessori
08.2003 - 07.2005
RPC has been updated to PDF version RPC 10/14/2024 training 2024 Cyber_Security_6.24.24 06/26/2024 Red_Flags_Training_6.24.24 06/26/2024 Collection_Training_6.17.24 06/17/2024 LP_Training_6.17.24 06/17/2024 Collection_Training_6.17.24 06/17/2024 Appreciating the Many Forms 06/05/2024 of Diversity RPC & Recording Disclosure 12/08/2023 Training and Acknowledgment Cyber_Security_9.18.23 09/20/2023 LP_Training_9.18.23 09/20/2023
Associate Of Applied Science - Marketing And Advertising
Southwestern Illinois College
High School Diploma -
Belleville East
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