Summary
Work History
Education
Skills
Timeline
Work Availability
Accomplishments
Certification
Software
Work Preference
Languages
Interests
Generic
Suzanne M. Reed

Suzanne M. Reed

Bermuda Dunes,CA

Summary

Versatile, results-driven Senior Project Manager with experience cultivating strong relationships with clients, cross-functional teams, and senior leadership to deliver sustainable, customer-focused results. Recognized for exceptional critical thinking skills, including identifying and resolving systemic issues, managing escalations, and creating long-term strategies. Demonstrates a proven ability to challenge conventional thinking and drive innovation.

Work History

Senior Project Manager/Paralegal

Golden Reed Financial
Bermuda Dunes, CA
06.2018 - 10.2024
  • Successfully strategized and negotiated comprehensive loss mitigation solutions for clients, including private sector entities, corporations, and government agencies.
  • Streamlined internal processes for increased efficiency, resulting in faster response times to client inquiries.
  • Developed exceptional customer services, consistently earning five-star feedback from clients.
  • Performed in-depth financial analysis to inform strategic decision-making.
  • Led training sessions on new tools, technologies, and methodologies to promote best practices and enhance team performance in IT operations analysis.
  • Presented innovative, out-of-the-box solutions that shifted company direction, leading to increased profitability.

Paralegal/Negotiator

O'Connor, Packer & Dunivan, APC.
02.2010 - 06.2018
  • Led cross-functional teams to achieve organizational objectives reducing labor costs
  • Designed and implemented CRM into loss mitigation submission processes increasing productivity and profits
  • Developed risk mitigation strategies to safeguard assets
  • Successfully negotiated short sales, HOA liens, federal, state and city tax liens, civil judgments, and mechanics liens
  • Skilled at drafting appeals for divorce cases
  • Weekly ESPN Co-Host Real Estate Hour Talk Show
  • Prepared legal briefs, motions, and pleadings.
  • Maintained up-to-date knowledge of changes in laws or regulations relevant to practice areas through continuous professional development opportunities such as seminars or webinars.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Conferred with clients and other involved parties to gather and track case information.

National Loss Mitigation Negotiator

E Home Connect
04.2008 - 02.2010
  • Negotiated short sales nationwide
  • Established robust business relationships with top executives in global banking sector.
  • Accomplished team lead surpassing company sales goals.
  • Successfully closed over 1000 short sales nationwide.

Loan Officer

New World Mortgage
08.2004 - 03.2007
  • Successfully closed 12 loans per month.
  • Self-generated leads.
  • Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.

Resale Escrow Officer

Commonwealth Land Title Insurance Company
05.1999 - 08.2004
  • Responsible for all facets of Resale, Refinance and Subdivision Escrow.
  • Awarded top 2% in volume every year.
  • Managed escrow accounts, ensuring all financial transactions adhered to regulatory standards and were executed efficiently.

Education

Paralegal Studies -

Boston University
Boston, MA
08.2014

Union College
Schenectady, NY

Skills

  • Project Planning & Execution
  • Nonprofit Management
  • Resource Forecasting & Coordination
  • Risk Oversight & Problem-Solving
  • Client Excellence/Public Relations
  • B2B Account Leadership
  • Loan Origination & Processing
  • Escrow Officer Services
  • Loss Mitigation & Financial Analysis
  • Contract Drafting
  • Adaptability & Quick Learning
  • Time Administration & Prioritization
  • Initiative & Self-Governance
  • Remote Team Collaboration & Communication
  • Proficiency with MS Suite, JIRA, TAbleau, Confluence, Westlaw, Commander, Title & Escrow Software, Mortgage Software & CRM's
  • Medical Appeals
  • Legal Research
  • Real Estate Law
  • Digital Transformation
  • Operational Excellence

Timeline

Senior Project Manager/Paralegal

Golden Reed Financial
06.2018 - 10.2024

Paralegal/Negotiator

O'Connor, Packer & Dunivan, APC.
02.2010 - 06.2018

National Loss Mitigation Negotiator

E Home Connect
04.2008 - 02.2010

Loan Officer

New World Mortgage
08.2004 - 03.2007

Resale Escrow Officer

Commonwealth Land Title Insurance Company
05.1999 - 08.2004

Paralegal Studies -

Boston University

Union College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Maintained more than 100 files, while tracking and managing filing service for up to 50 files per day.
  • Supervised teams of staff members.
  • Awarded exceptional performance, outstanding contributions by client.

Certification

Paralegal Studies Certification

CA DRE Certificate of Completion Real Estate Practices

CA DRE Certificate of Completion Finance

H&R Block Certificate of Completion Tax Preparation

Yale Certificate of Completion Principled and Persuasive Negotiator Course

CA Food Handler Certified

Software

MS Suite

JIRA

Tableau

Confluence

Westlaw

Commander

Title and Escrow Software

Mortgage Software, Equator

CRM's

Work Preference

Work Type

Full TimeContract Work

Location Preference

RemoteHybridOn-Site

Languages

English
Native or Bilingual

Interests

Renewable Energy Solutions

Real Estate Investment & Development

Property Management Technologies

Agile Project Management

Machine Learning and AI in Operations

Data Visualization Tools

Professional Networking

Continuing Education

Fitness and Mental Well-being

Volunteering and Community Engagement

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Suzanne M. Reed