Suzanne Rhudy
Jacksonville,FL
Summary
I am a highly dependable individual with a good understanding of providing quality patient care and performing medical clerical tasks. Outstanding communication and customer service skills. I am eager to obtain a position as a medical assistant in a team oriented office.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Optimal Imaging St Vincent's Healthcare
Jacksonville, FL
01.2021 - Current
- Contacting medical facilities for orders and prior mammogram results.
- Uploading disc and pushing images for prior mammogram results.
- Handling general office duties to support administrative staff.
- Oversee patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Explain treatment procedures and physicians instructions after biopsy procedures.
- Keep procedure room stocked with necessary supplies, equipment and instruments.
- Verify appointment times with patients, preparing charts, pre-admission and consent forms.
- Answering phones, scheduling appointments, pre screening patients for mammogram and biopsies.
- Following pathology results and notifying doctor.
Authorization Coordinator
Cancer Specialists of North Florida
Jacksonville, FL
09.2020 - 12.2020
- Updated spreadsheets and other document filing systems.
- Evaluated current policies and procedures related to authorizing services or products, making changes where appropriate.
- Collaborated with other departments within the organization to ensure timely completion of authorizations.
- Assessed customer needs by reviewing past authorizations and making recommendations based on those reviews.
- Monitored compliance with regulations concerning authorization processes.
- Performed administrative duties such as filing, copying, scanning, faxing.
- Managed workflow processes for authorization requests, including routing documents and tracking progress.
Referral Coordinator
Optimal Imaging St Vincent's Healthcare
Jacksonville, FL
06.2016 - 09.2020
- Provided feedback on relevant referral trends, issues, and best practices.
- Resolved conflicts between referring physicians and receiving providers.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Communicated regularly with scheduling patients for radiology exams and providing prep for their radiology appointments.
- Assisted in training new employees on scheduling and processing referrals.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Also assisted in working the front desk, checking in patients, taking payments, other front office procedures.
Education
Medical Assisting
Florida Career College
Jacksonville, FL03-2020
High School Diploma -
Frank H. Peterson Academies
Jacksonville, FL06-2008
Skills
- Medical Terminology
- Data Entry and charting
- Patient Scheduling and procedure knowledge
- Medical Billing and coding
- Customer Service
- Procedure Assistance
- Quick problem solver
- Advanced radiology knowledge
- Compassionate
- Adaptability to new challenges
Languages
German
Limited
Timeline
Medical Assistant
Optimal Imaging St Vincent's Healthcare
01.2021 - Current
Authorization Coordinator
Cancer Specialists of North Florida
09.2020 - 12.2020
Referral Coordinator
Optimal Imaging St Vincent's Healthcare
06.2016 - 09.2020
Medical Assisting
Florida Career College
High School Diploma -
Frank H. Peterson Academies
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