Summary
Overview
Work History
Education
Skills
Careercontributions
Timeline
Generic

Suzanne Rice

Jackson,GA

Summary

Seasoned Operations Manager with a proven track record at Concordia International Freight Service, showcasing exceptional leadership and customer service skills. Expert in export procedures and strategic planning, I've successfully enhanced operational efficiency and customer satisfaction. My analytical thinking and problem-solving abilities have driven significant improvements in logistics and compliance, positioning me as a key asset in fast-paced environments.

Overview

30
30
years of professional experience

Work History

Operations Manager

Concordia International Freight Service
Atlanta, GA
08.2024 - Current
  • Negotiating airline contracts and ad hoc pricing.
  • Organizing and planning airline routings.
  • Overseeing the building, tendering, and delivery of airline PMC.
  • Working with TSA to ensure air export and warehouse departmental audits are handled with accuracy.
  • Ensuring the CASS report is correct, and challenging airlines on any reporting discrepancies.
  • Monitoring P&L of consolidations and direct shipments.

Department Manager

BOLLORE LOGISTICS
Hapeville, USA
09.2017 - 05.2024
  • Coordinate the shipment and arrangement of cargo recoveries per company TSA-approved carrier
  • Successfully maintain and monitor cargo routing, negotiating rates, and secure cargo bookings
  • Specialize in assisting customers with export documentation for pre-shipment & post shipments as per the letter of credit and license requirements
  • Develop current business and grow existing business while increasing overall profit
  • Prepared all shipping and commercial paperwork for all international shipments
  • Assist sales team with RFQ, customer service, troubleshooting, and problem-solving to meet organization goals
  • Order tracking-Interface with third-party logistics, vendors, shipping carriers, and internal export operations team members on a day-to-day basis to ensure that customers' requirements are fulfilled
  • Provide customer service support to internal and external customers relative to routing, tracking, and service performance for all international logistics activities
  • Monitor and ensure compliance with all export license and performance bond restrictions
  • Responsible for improving customer satisfaction as measure by distributor and affiliate surveys and feedback base on establish metrics
  • Create and implement a variety of strategic initiatives design to enhance the business and client accounts
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Measure and gauge the file count among the air export department.
  • Monitoring P&L. Identifying where improvements may be made on loss-making files.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Assigned work and monitored performance of project personnel.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Air Export Supervisor

PANALPINA
Atlanta, USA
02.1999 - 06.2017
  • Used tactical thinking skills and a flexible interpersonal style to help build a cohesive team and facilitated the completion of team goals
  • Utilized creative problem solving and analytical skills to assist employee with difficult task and providing feedbacks
  • Worked well under pressure as a self-starter; handled multiple tasks and worked across many accounts, projects, and issues to prioritize effectively
  • Proactively maintained customs regulations and relevant laws to ensure smooth and effective delivery of service
  • Ensured US regulatory compliance and requirements by administering company policies and procedures and by establishing audit procedures
  • Demonstrated leadership, people, and process management skills to ensure service levels are met in a timely manner
  • Entrusted with supervising and led a team of 5 while working together to tackle air export operation's daily responsibilities

Air Export Customer Service Specialist

CIRCLE INTERNATIONAL
Atlanta, USA
04.1997 - 02.1999
  • Spearheaded superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
  • Acted as an account coordinator for Bayer Pharmaceuticals to oversaw customer credit lines and collections
  • Arranged temperature to controlled and direct IATA shipments to all worldwide destinations
  • Developed highly empathetic client relationships and accompanied management on yearly client reviews
  • Ensured regulatory and documentation requirements were accurately processed, dispatched, and released to forwarders, carriers, agents, and customers in a timely manner
  • Ensured air export documents are timely sent to customers or brokers for customs purposes

Air Export Agent / Air Gateway Coordinator

SCHENKER INTERNATIONAL
Atlanta, USA
10.1994 - 04.1997
  • Arranged pickups, booked cargo, processed HAWB to ensure commercial invoices, packing list, shipper letter of instructions per US Customs / Department of Census regulations
  • Followed up with airlines and confirmed and forwarded cargo tracking and tracing
  • Confirmed POD details with foreign offices / destination agents
  • Prepared, handled, and processed shipment documentation- master air waybills, commercial documents, and customs/regulatory documents
  • Completed coordination between all applicable parties for all air export shipments for customers; ensures timely bookings with airline on customer behalf
  • Managed all aspects of the export air operations, familiar with all aspects of air import operations, negotiated export rates with the airlines

Education

High School -

Mt. Zion High School
Jonesboro, Georgia

Skills

  • Export Procedure Knowledge
  • Customer Oriented
  • Excellent Problem-Solving Skills
  • Analytical Thinker
  • Multitasking
  • Leadership Skills
  • Time Management
  • People and Process Management Skills
  • Customer Service
  • Computer Proficient
  • Strategic Planning
  • Excellent Verbal Written and Interpersonal Skills
  • Familiar with Shipping Documentation
  • Logistics
  • Exceptional Communication Skills
  • Export Compliance
  • Treasury Single Account (TSA)
  • Incoterm
  • Inside Sales
  • Pricing Analyst
  • Knowledge and understanding of US State Department License
  • Knowledge of Carnet
  • Letter of Credit
  • Knowledge of logistics software
  • QHSE officer
  • Knowledge and familiarity with audit preparation
  • CPR certified
  • Fire Warden
  • High-pressure environments
  • Assignment delegation

Careercontributions

  • Methodized and proceeded air transportation of commodities for designated shippers from offshore locations to final consignee locations.
  • Served as a collaborative self-starter: excellent communicator with the ability to present financial reporting to target audiences in an easily understood format.
  • Created and implemented a robust forwarding-based clientele which streamlined gaining new business contacts, reducing transportation costs, and evaluating logistics performance.

Timeline

Operations Manager

Concordia International Freight Service
08.2024 - Current

Department Manager

BOLLORE LOGISTICS
09.2017 - 05.2024

Air Export Supervisor

PANALPINA
02.1999 - 06.2017

Air Export Customer Service Specialist

CIRCLE INTERNATIONAL
04.1997 - 02.1999

Air Export Agent / Air Gateway Coordinator

SCHENKER INTERNATIONAL
10.1994 - 04.1997

High School -

Mt. Zion High School

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