Suzanne Ridley
Dalton,GA
Summary
Results-driven manager with expertise in operational effectiveness, team development, and inventory control. Proven ability to enhance performance standards and resolve disputes, ensuring high-quality customer service.
Overview
26
26
years of professional experience
Work History
Manager
Dalton Public Schools
Dalton, GA
2020.08 - Current
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored staff performance and addressed issues.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Cook
Hamilton Medical Center
Dalton, Ga
2007.10 - 2021.11
- Prepared diverse meals following established recipes and dietary guidelines.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Set up and performed initial prep work for soups, sauces, and salads.
- Managed portion control using correct utensils during preparation and plating.
- Adapted recipes to meet special dietary needs of patients effectively.
- Implemented food safety standards to ensure compliance with health regulations.
- Ensured cleanliness and organization of kitchen equipment and workstations to promote efficient food preparation.
- Operated kitchen appliances safely, including ovens, grills, and slicers.
- Tracked inventory levels and communicated shortages to kitchen management to support timely restocking.
- Monitored stock levels of food items and ordered more when necessary.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Verified completed orders for accuracy in quantity and quality to enhance customer satisfaction. for correct quantity and quality.
- Distributed food to service staff for prompt delivery to customers.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
Assistant Manager
Dalton Public Schools
Dalton, GA
2015.08 - 2020.08
- Supervised daily operations including scheduling shifts, assigning duties.
- Supported management of daily operations and oversight of school programs to ensure smooth functioning.
- Ensured compliance with district policies and educational regulations to maintain operational integrity.
- Developed a system for tracking inventory and ordering supplies.
- Reviewed completed work to verify consistency, quality, and conformance.
- Processed cash transactions securely and accurately during each shift to uphold financial accountability.
- Kept organized records of financial exchanges for easy access of financial exchanges and customer interactions.
- Verified and recorded cash totals from daily receipts.
- Oversaw stock replenishment processes to maintain optimal inventory accuracy.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Prepared diverse meals following established recipes and dietary guidelines.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in training new kitchen staff on safety protocols and cooking techniques.
- Implemented food safety standards to ensure compliance with health regulations.
Supervisor & Department Head
Goody's
Murphy, NC
2000.05 - 2004.02
- Supervised daily operations to ensure efficient store performance.
- Supervised daily closing operations for retail team efficiency.
- Trained and mentored team members on customer service standards.
- Monitored sales trends to identify areas for improvement within the team.
- Managed inventory levels and organized stock for optimal display.
- Followed company policies and objectives to maintain operational standards.
- Monitored cash registers for discrepancies and resolved issues promptly.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
Education
High School Diploma -
Murray County High School
Chatsworth, GA1992-05
Skills
- Customer service compliance
- Performance evaluation
- Staff performance evaluation
- Dispute resolution
- Operational effectiveness
- Inventory control
- Team development
Timeline
Manager
Dalton Public Schools
2020.08 - Current
Assistant Manager
Dalton Public Schools
2015.08 - 2020.08
Cook
Hamilton Medical Center
2007.10 - 2021.11
Supervisor & Department Head
Goody's
2000.05 - 2004.02
High School Diploma -
Murray County High School