Suzanne Roach
Davenport,FL
Summary
Highly accomplished, energetic professional with extensive experience spearheading projects from the planning phase to successful completion. Results-driven and proficient at promoting continuous improvement with the modernization of the electronic health record (EHR) systems to ensure the efficient delivery of patient care. Adept at completing projects that exceeded the stakeholders’ expectations. Commended for coordinating across all levels of the organization to resolve problems, achieve projected goals, and maintain expected service levels. A team player and a leader capable of supervising team members to increase the operational efficiency of the day-to-day business activities. Analytical and organized professional comfortable working independently or as part of a team.
Overview
12
12
years of professional experience
Work History
Clinical Informatics Analyst
Alku, INC
02.2023 - 07.2023
- Planned and conducted Cerner training sessions for clinical staff, ensuring that were proficient in using Cerner software for tasks such as patient charting, order entry, and clinical documentation
- Assessed 20 training needs of end-users monitored their progress and provided ongoing support to enhance their Cerner proficiency
- Conducted one-on-one and group training sessions, both in-person and virtually
- Collaborated with Cerner subject matter experts and super users to develop customized training programs for various departments within healthcare organizations.
- Provided guidance in development, implementation and maintenance of company clinical information system.
Clinical informatics Analyst
Medasource
07.2022 - 10.2022
- Successfully supported multiple waves of Cerner & EPIC EMR implementation
- (2018,2019,2021,2022)
- Developed project plans, ensuring compliance throughout the project lifecycle
- Collaborated with cross-functional teams to define project scope, objectives, and deliverables
- Conducted thorough risk assessments and implemented mitigation strategies to prevent delays and budget overruns
- Acted as the main point of contact between the company and the stakeholder maintaining transparent communication and addressing concerns promptly
- Led regular project status meetings to ensure alignment among team members and stakeholders.
Clinical Informatics Analyst
Department Of Defense
12.2020 - 06.2022
- Ensured successful implementation of a large-scale healthcare system to support the Department of Defense's enhanced medical record initiative
- Formulated and Organized training schedules to ensure a smooth flow of work
- Managed trainers and learning resources, supplying consistent instruction
- Initiated curriculum development to achieve target learning objectives
- Supported Command and Control center during initial system go-live and validated help desk ticket submission process via service now ticketing system.
- Provided guidance in the development, implementation, and maintenance of the company's clinical information system.
EHR Training Specialist II
Leidos Health
09.2019 - 12.2020
- Developed and conducted Electronic Healthcare Record (EHR) training sessions for numerous healthcare facilities across the continental United States, catering to both clinical professionals and administrative staff members
- Created training materials, user guides, and interactive tutorials to facilitate efficient learning and system comprehension
- Collaborated with EHR implementation teams to customize training programs according to the specific needs of each healthcare facility
- Conducted one-on-one and group training sessions, accommodating diverse learning styles and technical backgrounds
- Received consistently positive feedback from trainees, resulting in improved EHR adoption rates and reduced user errors.
EHR Support Specialist Contractor
Allscripts, EPIC
06.2011 - 03.2019
- Contracted to provide support Cerner, and, EHR/EMR system implementations including Cerner, Epic and Allscripts
- Assisted clinical staff in troubleshooting EHR-related issues, offering prompt solutions and guidance to optimize system usage
- Collaborated with IT teams to identify and resolve technical glitches, enhancing system performance and user experience
- Participated in EHR system upgrades and updates, ensuring seamless transitions and minimal disruption to operations
- Conducted regular EHR audits to maintain data integrity and compliance
- Provided on-demand training to new hires and staff members transitioning to different roles within the organization.
Functional Analyst
LA College International
01.2018 - 04.2018
- Analyzed and support Revenue Cycle, Ambulatory, Emergency room modules as a subject matter expert, liable for executing and rolling out workflow system updates
- Participated in weekly training calls to drive optimization growth
- Attended meetings and collaboration to update current state workflows
- Edited the learning content focusing on training end-users; contributed to the development and preparation of the environment for training classes
- Leveraged comprehensive knowledge of the system functionality and rationale for the workflow to create workflow design
- Played an integral role as a resource, accountable for aiding e-learning course development and other duties
- Organized information which was necessary for routine and ad-hoc reporting
- Worked alongside clinical coordinators to enhance workflows.
Cerner Physician Coach
Department Of Defence
08.2017 - 12.2017
- Offered one-on-one support to end users and performed high-level Cerner solution responsibilities to increase productivity; harnessed the maximum potential of all teams through skills analysis
- Supported the training and implementation of MHS Genesis in various branch bases across ambulatory and inpatient settings
- Prepared end-users in developing customer order sets, operative note templates, rounding notes, etc
- Trained Revenue Cycle, Ambulatory, and Lab modules
- Communicated processes, workflows, and technical questions to appropriate project team members to keep them informed
- Mentored physicians, nurses, military personnel, and civilians about workflow processes and system functionality
- Identified and evaluated improvement opportunities to deliver feedback from end users to the project team.
Education
Associate of Arts - Healthcare Administration
LA College International
Los Angeles, CA06.2011
Skills
- Project Planning and execution
- Team leadership and collaboration
- Risk management and mitigation
- Stakeholder management and engagement
- Problem-solving and decision-making
- Agile methodologies
- Strong communication and interpersonal skills
- Technical troubleshooting and problem-solving
- Adaptability to evolving EHR technologies
- Time management and organization
- INTERPERSONAL SKILLS & OTHER EXPERIENCE
- Public Trust Clearance
- JKO Elevated Privileges
- IT Governance
- Expert in DHMSM/DHA Workflows
- Documentation skills
Timeline
Clinical Informatics Analyst
Alku, INC
02.2023 - 07.2023
Clinical informatics Analyst
Medasource
07.2022 - 10.2022
Clinical Informatics Analyst
Department Of Defense
12.2020 - 06.2022
EHR Training Specialist II
Leidos Health
09.2019 - 12.2020
Functional Analyst
LA College International
01.2018 - 04.2018
Cerner Physician Coach
Department Of Defence
08.2017 - 12.2017
EHR Support Specialist Contractor
Allscripts, EPIC
06.2011 - 03.2019
Associate of Arts - Healthcare Administration
LA College International
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