Suzanne Ross
Sun City,AZ
Summary
Well-qualified IT and Administrative Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
Real Estate Agent
eXp Realty
04.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations by negotiating a reduction of 25%.
- Advertised client properties through websites, social media, and real estate guides, increasing database by 50%.
- Maintained connections with clients to create repeat business and referrals, increasing sales by 20%.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Help Desk Manager/Network Administrator
Cummings, Lamont & McNamee
10.2007 - 04.2022
- Centralized all data and servers to reduce overhead costs, resulting in a 30% reduction in annual budget.
- Led transformation to a paperless office to digitize operations increasing employee productivity by 35%.
- Managed day-to-day LAN administration by maintaining, upgrading, and updating hardware and software, monitoring the network to support infrastructure and line-of-business applications, and providing technical support to 20+ end users.
- Oversaw the planning of a $175K annual budget to fund IT projects and control spending across up to 4 locations.
- Developed and implemented data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Reduced downtime by proactively identifying potential issues and resolving them before escalation.
- Maintained vendor relationships and negotiated contracts for cost-effective procurement of hardware and software solutions.
- Developed and maintained the Written Information Security Policy to counter emerging threats to the network.
- Managed and maintained a Mitel VoIP communication system.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Administrative Assistant/Network Administrator
Lortie & Carignan, Prof. Assoc.
11.2002 - 10.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported professional staff through scheduling meetings, managing appointments/calendars and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Implemented electronic filing system and converted spreadsheets to improve efficiencies by 25%
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Manage all aspects of the office, streamlining office processes to enhance employee productivity.
- Educate and train staff on various software platforms
- Maintain computer network resulting in 99% uptime, planning and implementing hardware and software upgrades
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
Education
Office Technology
North Shore Community College
Lynn, MASkills
- Systems Administration
- Information Security
- Performance Monitoring & Alerting
- Business Continuity & Disaster Recovery
- Computer Systems Installation
- Technical Support & Troubleshooting
- Training & Development
- Executive Support
- Calendar Management & Scheduling
- Customer Service & Support
- Vendor Management
- Employee Relations
- Data Collection & Reporting
- Regulatory Compliance
- Professionalism & Confidentiality
- Strategic Planning & Execution
- Project Management
- Process Improvement
- Budgeting & Resource Allocation
- QuickBooks
- Billcom
- Microsoft Windows Server
- Active Directory
- Citrix XenApp
- Office 365
- Windows Desktop
- Microsoft Exchange
- ProSystems fx
Timeline
Real Estate Agent
eXp Realty
04.2022 - Current
Help Desk Manager/Network Administrator
Cummings, Lamont & McNamee
10.2007 - 04.2022
Administrative Assistant/Network Administrator
Lortie & Carignan, Prof. Assoc.
11.2002 - 10.2007
Office Technology
North Shore Community College
Similar Profiles
LAURA BRENNANLAURA BRENNAN
Realtor® at .eXp Realty Brokerage & .eXp RealtyRealtor® at .eXp Realty Brokerage & .eXp Realty
Scott SmithScott Smith
Residential Realtor at Remax Realty / Keller Williams Realty / EXp RealtyResidential Realtor at Remax Realty / Keller Williams Realty / EXp Realty
Kevin Cruz ContrerasKevin Cruz Contreras
Real Estate Agent at Realty One Group/EXP RealtyReal Estate Agent at Realty One Group/EXP Realty
Carol PhillipsCarol Phillips
Realtor, Associate Broker, and Owner at Keller Williams Realty & eXp RealtyRealtor, Associate Broker, and Owner at Keller Williams Realty & eXp Realty
Michelle SazoneMichelle Sazone
Surgery Scheduler at Banner Thunderbird Medical CenterSurgery Scheduler at Banner Thunderbird Medical Center