Suzanne Sanderson

• Accurately process time sensitive deposits for members sent by mobile deposit, ATM or mail.
• Determine whether an item is fraudulent or acceptable and distribute accordingly.
• Calculate hourly totals for each processing platform and email the findings to Remittance team.
• Research member accounts to determine deposit negotiability.
• Access multiple systems for research purposes, such as UAD, eDeposits, EZ Admin, BlueZone and Pega.

• Loan origination set up for Conventional Mortgage Refinance Loans, VA Cash-Out Loans, and Purchase Loans.
• Hazard Insurance Follow-Ups, Title Follow-Ups and Purchase Loans
• Assist with new loan setup, including indexing, member follow-up, ordering and/or validating documents, updating mortgage lending systems while ensuring compliance with regulatory requirements.
• Proficiently index loan documents received electronically via fax and email from members, processors, closers, and/or third parties.
• Maintain systematic, consistent and reliable notes and contact history on each member interaction and actions taken on accounts.
• Serve as mentor and provide guidance and assistance to team members.
• Interact with mortgage staff, government agencies and vendors to resolve discrepancies.
• Document mortgage status, while compiling exceptional documentation.

Assist clients with activities of daily living, such as bathing, dressing, grooming and eating; housekeeping and cooking; administer medications; take clients to doctor's appointments and provide companionship to clients.

• Cleaned Offices.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Maintained controls over expenses and inventory for optimal budget tracking.
• Procured pricing information from various vendors to support cost-effective purchasing.
• Order supplies and unload them when they arrive.

• Accurately fill ATM cassettes for multiple banks.
• Complete change orders for various companies.
• Process ATM residuals and document information into computer.
• Count, strap and bundle money.
• Keep a daily balance of numerous inventories in the vault.

• Assisted judges and/or judges assistants and brought files to the courtroom, as needed.
• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Assisted clients by answering questions and fulfilling requests.
• Interacted with clients professionally by phone, email or in-person to provide information and directed to desired staff members.