Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suzanne Savory

Hillsboro,OR

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Clinic Manager

Legacy
01.2024 - Current
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Streamlined clinic operations by implementing efficient scheduling and appointment systems.
  • Improved patient satisfaction through effective communication and compassionate care.
  • Developed and implemented team building activities to foster collaboration and improve employee morale.
  • Attended regular meetings with hospital administrators to discuss clinic operations and policies.

Interim Manager

Legacy
10.2023 - Current
  • Identified conflicts among employees and used interpersonal communication to find effective solutions.
  • Provided constructive feedback to workers, which improved morale and boosted efficiency.
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Supervisor

Legacy
08.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Coordinate and communicate schedule changes when staff and providers are out sick.
  • Onboarding for providers, staff and externs.
  • Provide support for 6 clinic locations.

Medical Assistant

Legacy Mount Hood Medical Center
09.2015 - 08.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.

Medical Assistant

Methodist Willowbrook Hospital
11.2005 - 09.2015
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Built strong relationships with patients through effective communication skills that foster trust in the hospitals commitment to quality care.
  • Completed EKGs and other tests based on patient presentation in office.

Education

Science And Forensics

Sam Houston State University
Huntsville, TX

Bachelor of Science - Business Administration And Management

Warner Pacific University
Portland
12.2023

Associate of Science - Medical Assisting

Portland Community College
Portland, OR
08.2005

Skills

  • Public Relations
  • Training and Development
  • Data Analysis
  • Regulatory Compliance
  • Strategic Planning
  • Customer Service
  • Goal Setting

Certification

  • CMA - Certified Medical Assistant

Timeline

Clinic Manager

Legacy
01.2024 - Current

Interim Manager

Legacy
10.2023 - Current

Supervisor

Legacy
08.2021 - Current

Medical Assistant

Legacy Mount Hood Medical Center
09.2015 - 08.2021

Medical Assistant

Methodist Willowbrook Hospital
11.2005 - 09.2015

Science And Forensics

Sam Houston State University

Bachelor of Science - Business Administration And Management

Warner Pacific University

Associate of Science - Medical Assisting

Portland Community College

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Suzanne Savory