Summary
Overview
Work History
Education
Skills
Timeline
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Suzanne Schafer

Spokane,WA

Summary

I am a professional server and bartender, with 20+ years of experience ranging from fine dining to casual high volume dining, as well as banquets varying in size and formality. My passion for food and beverage knowledge is deep and ongoing. This allows me to continue to achieve meaningful guest satisfaction and personal connection. which are at the heart and soul of what drives my service in this industry. I maintain an emphasis in locavore movements and value the art and craft of food and beverage, created with quality fresh ingredients and executed with elite technique. Communal gathering for meals is a universal cultural element, and I am honored to be privy to and add a spark to peoples' customs and celebrations. References upon request

Overview

7
7
years of professional experience

Work History

Lead Server/Bartender/Director of Banquets

Omally's On the Green at Anchorage Golf Course
Anchorage, AK
04.2022 - 12.2023
  • As Lead, I proficiently trained new hires, providing continued support with fresh, locally sourced food preparations, crafted beer and spirits, and wine pairing knowledge
  • Implemented new, efficient storage solutions, resulting in more effective stocking and sanitation practices
  • Expanded and maintained client base by cultivating personal guest relations with local golfers, casual/fine diners, as well as eager tourists alike, often in high volume settings, necessitating superior table and time management
  • Achieved daily high sales routinely thru extensive product knowledge and enticing, descriptive suggestions, in order to enhance overall guest experiences
  • Assisted in creating lasting positive memories at high end special events such as weddings, celebrations of life, holiday parties, and tourist group parties, as well as casual golf tournaments and business meetings as banquet bartender/server
  • Solely responsible for locking and securing the building and entire property each night

Server Casual Fine Dining

Suite 100 Restaurant and Lounge
Anchorage, AK
05.2021 - 05.2022
  • As Server, I upheld dedication to locavore movement in a busy casual fine dining setting, increasing awareness to our fresh locally sourced Alaskan menu items prepared in our scratch kitchen, resulting in satisfaction of local guest base, repeat business, and increased guest check average
  • Locally foraged seasonal fiddlehead ferns annually, gifting them to chefs to be transformed into innovative and delicious specials guests came to eagerly anticipate
  • Regarded as the "go to" for wine pairing recommendations amongst fellow team members
  • Efficiently handled larger private parties/events adhering to elevated levels of detailed service, organization, guest relations and enhanced experiences

Server High Volume

49th State Brewing Company
Anchorgae, AK
03.2018 - 09.2020
  • As server, I made 1st Place holiday giftcard sales, $30K+, amidst high volume. fast paced holiday guest service and satisfaction
  • Contributed to Alaska's locavore movement at a high volume thru loyal employment with 49th State Brewery
  • Obtained Cicerone Certification and elevated craft beer knowledge thru the sales of house beer brewed by our elite brewers

Server/Bartender/Trainer

Crush Wine Bistro & Cellar
Anchorage, AK
06.2017 - 06.2018
  • As server/bartender knowledge of wines "new world" and "old world" as well as unique crafted spirits were the palate to share with guests in a small, intimate environment with exquisitely prepared dishes

Education

Bachelor of Arts - Environmental Studies/Sociology

University of Alaska Anchorage
Anchorage, AK
05.2013

Skills

  • Leadership
  • Problem Solving
  • Detail Oriented
  • Multi-Tasking
  • Positive Attitude
  • Poised Under Pressure
  • Environmental Adaptation
  • Dedication
  • Teamwork
  • Suggestive Sales Techniques
  • Guest Enhancement
  • Eloquent Description
  • Working Fresh Food/Beverage Knowledge
  • Cicerone Certified

Timeline

Lead Server/Bartender/Director of Banquets

Omally's On the Green at Anchorage Golf Course
04.2022 - 12.2023

Server Casual Fine Dining

Suite 100 Restaurant and Lounge
05.2021 - 05.2022

Server High Volume

49th State Brewing Company
03.2018 - 09.2020

Server/Bartender/Trainer

Crush Wine Bistro & Cellar
06.2017 - 06.2018

Bachelor of Arts - Environmental Studies/Sociology

University of Alaska Anchorage
Suzanne Schafer