Suzanne Schoonover
Edmeston,NY
Summary
Experienced administrative professional of over 25 years prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
18
18
years of professional experience
Work History
Administrative Assistant II, Dept. of Orthopedics
Bassett Healthcare
Cooperstown, NY
01.2023 - Current
- Managed scheduling and calendar coordination for multiple providers, optimizing availability as well as clinic and OR efficiency.
- Supported 5 to 7 Providers on a regular basis.
- Continued monitoring and coordinating OR procedures, calendars, clinics
- Liaison between Providers and Patients to ensure quality and prompt attention to their needs.
- Communication between myself and other departments within the network to ensure continuation of care is achieved.
- Monitored and prepared any paperwork including letters, Disability forms, Prior Authorizations, mileage reimbursement and anything else that was needed to provide quality patient care and continuation of care.
- Utilized Customer Service and phone skills daily
- Provided accurate and consistent support to Providers
- Tracking of OR time, Clinic time and any other duties assigned.
- Ability to multi-task a must
BMC Health Home, Community Health Navigator
Bassett Healthcare
Cooperstown, NY
06.2022 - 01.2023
- Coordinated patient navigation services to enhance access to healthcare resources.
- Facilitated communication between patients and healthcare providers to ensure comprehensive care.
- Educated patients on available health services and programs, improving understanding of options.
- Developed tailored care plans in collaboration with multidisciplinary teams for optimal patient outcomes.
- Implemented tracking systems for patient follow-ups, ensuring timely care interventions.
- Streamlined referral processes to reduce wait times and improve patient satisfaction scores.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
- Reduced emergency department visits by identifying high-risk patients and providing targeted interventions to address their unique needs.
- Coordinated transportation solutions for patients facing barriers to accessing healthcare services, reducing missed appointments and delays in care delivery.
- Collaborated with interdisciplinary teams to develop coordinated care plans, improving overall patient satisfaction.
- Provided ongoing support for patients struggling with chronic conditions, promoting adherence to recommended treatments and self-monitoring activities.
Executive Assistant to CEO
Hospice/Helios Care
Oneonta, NY
10.2016 - 01.2021
- Managed complex calendars, coordinating appointments and meetings for executive leadership.
- Facilitated communication across departments, ensuring timely updates and information sharing.
- Streamlined office operations by implementing new filing systems and organizational tools.
- Developed detailed meeting agendas and minutes to support executive decision-making processes.
- Assisted in preparing reports and presentations, enhancing clarity and visual impact for stakeholders.
- Led initiatives to improve office workflows, increasing overall productivity and operational efficiency.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Supported Board of Directors as well as all break out Committees.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Improved office efficiency by implementing new filing systems and document management processes.
- Facilitated training and onboarding for incoming Board Members.
- Fostered positive work environment, organizing team-building activities and events.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
Executive Assistant to Chief Operations Officer
Pathfinder Village
Edmeston, NY
08.2008 - 06.2016
- Coordinated executive schedules, ensuring optimal time management and prioritization of key meetings.
- Streamlined communication processes between departments, enhancing information flow and collaboration.
- Developed and maintained comprehensive filing systems, improving document retrieval efficiency by 30%.
- Assisted in preparing reports and presentations, ensuring clarity and professionalism in stakeholder communications.
- Developed new procedures to best mainstream Staff Schedules
- Optimized office procedures, reducing administrative bottlenecks and increasing overall productivity within the team.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Implemented project management tools to track progress on initiatives, fostering accountability among team members.
- Led cross-functional teams in organizing corporate events, enhancing employee engagement through strategic planning initiatives.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Facilitated training and onboarding for incoming office staff.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
High School Diploma -
Edmeston Central School
Edmeston06-1990
Skills
- Customer service including Telephone, email and face to face
- Data entry
- Multi-line phone proficiency
- Resourceful
- Confidential document control
- Meeting planning
- Correspondence writing
- Office administration
- Organization
- Proficiency in Microsoft Office applications and comparative Mac and Google based programs
- Time management
- Customer and client relations
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Professional and mature
- Meticulous attention to detail
Timeline
Administrative Assistant II, Dept. of Orthopedics
Bassett Healthcare
01.2023 - Current
BMC Health Home, Community Health Navigator
Bassett Healthcare
06.2022 - 01.2023
Executive Assistant to CEO
Hospice/Helios Care
10.2016 - 01.2021
Executive Assistant to Chief Operations Officer
Pathfinder Village
08.2008 - 06.2016
High School Diploma -
Edmeston Central School