SUZANNE SCHWARTZBERG
New York ,NY
Summary
https://www.linkedin.com/in/suzanne-schwartzberg-692b558/
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
9
9
years of professional experience
Work History
Senior Account/Client Service/Recruitment Manager
At Your Service Staffing, Baltimore And D. C
05.2022 - Current
- Foster productive work environment and optimized morale by recognizing and rewarding actions that best serve clients and objectives.
- Train, lead and develop client services team and instill knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
- Increased booked staff shift from average of 54 (2019) to 139 (2022) a week average (2020, 2021 not included due to Covid impacts)
- Promote employee morale, retention and engagement by proactively seeking weekly event feedback and taking actions to improve work environment
- Grew Baltimore market from lowest performing market to top performing market in 4 months
Sales, Human Resources, and Operations Manager
Palm Beach Laser & Aesthetic
09.2020 - 03.2022
- Effectively opened and managed multi-unit (5 locations as of 2022) laser and aesthetic chain with one million in annual revenue
- Collaborated directly with vendors like Groupon to increase sales by 20% in six month
- Managed marketing efforts by creating advertising concepts, utilizing social media and creating loyalty programs for existing clients
- Collaborated with management to define, document and implement new processes.
- Increased employee morale by creating flexible schedules, hands on training, and personalized employee recognition program
- Responsible for hiring, onboarding and training all employees, 100% retention for 2021
Account Manager- Long Island and New York City
At Your Service Staffing
08.2017 - 04.2020
- Responsible for recruiting, onboarding and training, average of 60 new hires per month
- Managed staffing for average of 80 banquets and black-tie events monthly
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Increased bookings by 25% through focusing on low booking clients and re-engagement efforts
Front Office Manager
The Onyx, A Kimpton Hotel
07.2016 - 07.2017
- Achieved 100% two quarters straight on mystery shopper report
- Increased associate engagement scores by 2 points compared to 2016
- Inspired department to increase guest satisfaction scores, at departure ranked in top 10 of Kimpton Hotels
- Supervised and guided new hires; gave daily feedback to each team member to guarantee service standards are met
- Worked with local vendors to create individualized amenities for VIP guests
Assistant Front Office Manager
The Carlyle, A Kimpton Hotel
06.2015 - 06.2016
- Managed client experience and satisfaction standards for entire property
- Payroll including incentives and scheduling for entire department, Payroll accuracy increased to 98% from 85%
- Member of project team for hotel conversion and transformation from Joie De Vivre to Kimpton Hotel, involved in creating and rollout of policies and procedures
- Tracked and monitored Tripadvisor results and guest reviews to improve guest experience and promote staff learning resulting in a rankings improvement of 20 spots
Front Office Supervisor
Hotel Madera, A Kimpton Hotel
05.2014 - 05.2015
- Acted as social media liaison relaying any events or talking points to Kimpton’s PR leaders-Content grew by 25%
- Negotiated with vendors and place all supply orders saving $200 per month
- Responded to all guest surveys cases, sent daily email to all departures to seek feedback; management of response time improved from 5 days average to 1 day
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
Bachelor of Arts - English and Business
Binghamton University
Certificate in Tourism And Hospitality -
Florida Atlantic University
Skills
- Micros, ADP, G Suite, Quickbooks, Microsoft Office, Delphi, PMS, Nowsta, Opera, Paychex, Slack
- Payroll/Budget Expert
- Problem Resolution
Additional Information
Creator of Uptown Social-Neighborhood group in Washington Heights. In 4 months, 840 people enrolled as members. Organize weekly events to further sense of community in Washington Heights/Inwood area.
Timeline
Senior Account/Client Service/Recruitment Manager
At Your Service Staffing, Baltimore And D. C
05.2022 - Current
Sales, Human Resources, and Operations Manager
Palm Beach Laser & Aesthetic
09.2020 - 03.2022
Account Manager- Long Island and New York City
At Your Service Staffing
08.2017 - 04.2020
Front Office Manager
The Onyx, A Kimpton Hotel
07.2016 - 07.2017
Assistant Front Office Manager
The Carlyle, A Kimpton Hotel
06.2015 - 06.2016
Front Office Supervisor
Hotel Madera, A Kimpton Hotel
05.2014 - 05.2015
Bachelor of Arts - English and Business
Binghamton University
Certificate in Tourism And Hospitality -
Florida Atlantic University
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