Suzanne Seedat
Kissimmee,FL
Summary
Front Desk Supervisor with a proven track record at Latour Resort and Hotels, excelling in lobby oversight and team building. Demonstrated expertise in reservation systems and adept at elevating guest satisfaction through effective problem-solving. Achieved superior customer service, enhancing hotel reputation and operational efficiency.
Overview
22
22
years of professional experience
Work History
Front Desk Agent
Blue Heron Beach Resort
Orlando , FL
08.2024 - Current
- Input and confirmed reservations for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Assisted with check-in and check-out procedures for guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front Desk Supervisor
Latour Resort and Hotels
Kissimmee, FL
12.2009 - Current
- Greeted and welcomed guests in a friendly, professional manner.
- Resolved customer complaints or answered customers' questions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Processed payments, cashiering duties and credit card transactions accurately.
- Delegated work to staff, setting priorities and goals.
- Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
- Monitored the front desk staff to ensure proper customer service was provided.
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Assisted customers in completing paperwork for services rendered.
- Issued work schedules, duty assignments, and deadlines for office staff.
- Monitored staff performance and provided feedback when necessary.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Worked with housekeeping and maintenance to meet all guest needs.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
PBX Hotel Operator
Radisson Resort Celebration
Kissimmee, FL
02.2004 - 11.2016
- Answered questions related to hotel policies, services, rates and availability of rooms.
- Handled emergency situations by communicating with appropriate departments within the hotel.
- Operated telephone switchboards and systems to advance and complete connections.
- Greeted guests and answered inquiries regarding hotel services, facilities, and hours of operation.
- Assisted guests with check-ins and check-outs, resolving any issues that may arise.
Assistant Front Office Manager
Cypress Pointe Grand Villas Resort
Kissimmee, FL
04.2003 - 10.2009
- Guided and led office staff to optimize service delivery to employees and customers.
- Supervised night audit process including reviewing reports for accuracy.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Developed administrative team to support corporate growth and objectives.
- Planned and controlled budgets for contracts, equipment and supplies.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Created reports related to guest feedback surveys and service quality metrics.
- Oversaw daily operations of front office, ensuring efficient and effective service .
Education
High School Diploma -
Franklin K Lane
Brooklyn, NY06-1996
Skills
- Room assignments
- Lobby oversight
- Front office support
- Reservation systems
- Registration
- Reservations
- Team building
- Problem-solving skills
Timeline
Front Desk Agent
Blue Heron Beach Resort
08.2024 - Current
Front Desk Supervisor
Latour Resort and Hotels
12.2009 - Current
PBX Hotel Operator
Radisson Resort Celebration
02.2004 - 11.2016
Assistant Front Office Manager
Cypress Pointe Grand Villas Resort
04.2003 - 10.2009
High School Diploma -
Franklin K Lane
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