Suzanne Senger
Glenmont,New York
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Operations and Human Resources
Krackeler Scientific, Inc
06.2010 - Current
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Enhanced employee satisfaction by implementing new HR policies and procedures.
- Streamlined HR operations for increased efficiency and cost savings.
- Implemented performance management systems to boost employee productivity and engagement.
- Oversaw benefits administration, ensuring accurate and timely delivery of services to employees.
- Conducted thorough audits of HR systems and processes to identify areas of improvement or necessary updates.
- Ensured legal compliance in all HR practices, mitigating potential risks to the organization.
- Collaborated with executive leadership to align HR goals with overall business objectives.
- Directed payroll functions while maintaining accuracy and timeliness of all related processes.
- Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Educated employees on company policy and kept employee handbook current.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Ensured compliance with all relevant labor laws, protecting both employees' rights and the organization's interests.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Met with employees annually for progress reviews and performance assessments.
Executive Team Leader
Target
03.2002 - 05.2010
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
- Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Implemented performance reviews.
Education
Bachelor of Arts - History And Political Science
University Of New Hampshire
Durham, NH05.1999
Skills
- Operations Oversight
- Performance Management
- Human Resources Administration
- Policy Development
- Conflict Resolution
- Customer Service Management
- Employee Relations
- Regulatory Compliance
- Performance Evaluation
- Payroll management
- Benefits administration
- HR policy development
Certification
Notary Public
Timeline
Director of Operations and Human Resources
Krackeler Scientific, Inc
06.2010 - Current
Executive Team Leader
Target
03.2002 - 05.2010
Bachelor of Arts - History And Political Science
University Of New Hampshire
Notary Public
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