SUZANNE SEVERE
Layton,UT
Summary
Versatile, articulate communications professional skilled in management of staff and procedures with a strong work ethic and volunteerism. Has excellent written and verbal communication skills, recognized for producing the highest quality work.
QUALIFICATIONS
Mastery of English language including editing and writing.
Successful planning with strong communication and organizational skills.
Achieves aggressive goals and meets tight deadlines.
Strong leadership skills, and adept at resolving conflict with personnel.
Dynamic interpersonal skills, professional, charismatic and resourceful.
Self-motivated.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Personnel Manager
Health Management Associates
01.2023 - Current
- Managed 12+ Administrative Assistants across the HMA firm.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Liaised between multiple business divisions to improve communications.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supported planning, communications and scheduling of company events.
- Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated travel and accommodations for event attendees.
- Trained and supervised event staff to complete tasks on time.
Office Manager
Leavitt Partners, An HMA Company
10.2021 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to maintain company culture.
- Helped to coordinate the office move including setup, office decor, environmental appeal, and open house for colleagues.
Executive Assistant
Leavitt Partners
01.2018 - 10.2021
- To the following executives: Leavitt Partners Business Development, Marketing, Leavitt Partners Strategy, & Equity Teams
- High-level administrative support in conducting research, preparing statistical reports, handling meeting & speech requests, strategic planning, arranging conference calls and meetings, corporate events (US and international), and working with C-level executives
- Other responsibilities include, but not limited to: arranging all travel & expense reports, uphold a strict level of confidentiality, interface with clients, day-to-day scheduling, strong organizational & customer service skills, detailed communication
- Comfortable with: Outlook, Microsoft, PowerPoint, Google Sheets, Excel, Concur, Harvest, Paycor, Zoom, Newton.
Executive Assistant
Leavitt Partners
01.2017 - 01.2018
- Leavitt Partners founder, Governor Mike Leavitt
- High level administrative support in conducting research, preparing statistical reports, handling meeting & speech requests, strategic planning, arranging conference calls and meetings, corporate events, and working with C-level executives
- Other responsibilities include: arranging all travel, copy edit speeches, uphold a strict level of confidentiality, interface with clients, day-to-day scheduling.
Business Operations Coordinator
Leavitt Partners
08.2015 - 01.2017
- Travel/Operations/Finance Teams
- Book and manage company-wide travel; manage and maintain financial information including VISA cards and central purchasing; manage company accounts including Verizon, copier leases (CIT/Pacific Office), video conferencing (Zoom), parking and security, travel/expense/invoice portal (Concur), and subscriptions; preparing and approving all company expense reports
- Work with internal and external individuals to maintain smooth workflow of operational and financial duties
- Coordinated remodel timeline and tasks
- Communicate with building on related matters
- Assisted with onboarding of new companies.
Sales Coordinator
Intermountain Insurance Advisory Group
01.2012 - 08.2015
- Coordinating appointments for advisors, mentoring and managing dialing team, attending staff meetings, Executing various assignments
- Telephone etiquette, computer skills, communication with clients and advisors
- Contract Work
- Para-educator in Preschool for children with Autism
Education
Associate of Arts - Sciences, Music, Communications/Journalism
Ricks College
Rexburg, ID1989
Skills
- Employee Training
- Project Management
- Goal Minded
- Office Administration
- Advanced MS Office Suite Proficiency
- Schedule Planning and Management
- Executive Support
- Correspondence and Memos
- Strong Problem Solver
- Meeting Agendas and Minutes
Accomplishments
- Successful planning with strong communications and organizational skills.
- Customer Relations - High level customer care.
- Developed procedures and policies.
- Supervised team of 14+ Administrative Assistants.
- Planned corporate meetings, lunches and special events for groups of 10-900+ employees.
- Dedicated to producing highest quality work and strong work ethic.
- Managed expense reports, budget, inventory,
Additional Information
ACCOLADES
- 2009 Jon M. Huntsman Awards for Excellence in Education; State of Utah Volunteer of the Year
- Outstanding Journalism Student Award 1987; Ricks College; Rexburg, Idaho
Certification
- CNP - Certified Notary Public
Timeline
Administrative Personnel Manager
Health Management Associates
01.2023 - Current
Office Manager
Leavitt Partners, An HMA Company
10.2021 - Current
Executive Assistant
Leavitt Partners
01.2018 - 10.2021
Executive Assistant
Leavitt Partners
01.2017 - 01.2018
Business Operations Coordinator
Leavitt Partners
08.2015 - 01.2017
Sales Coordinator
Intermountain Insurance Advisory Group
01.2012 - 08.2015
Associate of Arts - Sciences, Music, Communications/Journalism
Ricks College
- CNP - Certified Notary Public
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