Hi, I’m
Suzanne Shaw
Garland,TX
Summary
PROFESSIONAL SUMMARY
Driven, resourceful, and intuitive program manager with 12+ years of experience seeking to transition into a role overseeing complex projects and timelines on a global scale. Proven track record of identifying and acting upon areas of opportunity, ensuring that projects stay within the defined scope through effective project management, and providing predictable and consistent quality of work. Ability to adapt quickly to new work environments and dynamics, maintain a solid working knowledge of the market, and utilize leadership skills to navigate issues.
Areas of Expertise:
Senior Project Management| User Experience| System Implementation | Process evaluation & enhancement | Time Management | Risk Mitigation | Leadership & Development | Stakeholder Relations | Growth Targets | Change Management | KPIs | Project Lifecycles | Troubleshooting | Recaps & Reporting | Data Analysis | Interpersonal Communication | Budgeting
Overview
14
years of professional experience
Work History
IF Group
Director
01.2016 - Current
Job overview
- Sales & Marketing/Customer Experience
- Provides oversight in maintenance of BariatricEating.com with focus on end-to-end customer experience across lifecycle of various CRM-based apps
- Increased sales by 40% with implementation of email/SMS campaign targeting customers with abandoned shopping carts and specific product views
- Executes pre-deployment validation and development of thematic changes, application support, and platform migration to better support eCommerce-based operations; Creates test cases and gathers required test data to be used for validation purposes
- Directly manages team of 20 customer support representatives; Handles performance reviews, sales, and marketing goals, and ensures that company objectives and initiatives are met
- Develop and deploy daily marketing for all sales channels, including SMS, email, and social media; Successfully increased sales by 20% with addition of several enhanced campaigns.
- Created and managed social media campaigns to increase brand engagement.
- Coordinated with design and media teams to develop high-quality creative assets.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
T-Mobile/MetroPCS
Senior Systems Analyst
01.2013 - 01.2016
Job overview
- Managed maintenance and functionality of MetroPCS.com by monitoring technical defects and development-related requests
- Focused on customer and vendor-facing issues to provide optimized customer experience
- Provided interdepartmental support and guidance regarding impact of defects and development to communicate business needs to vendor partners; Communicated environment status changes and outages to internal and external stakeholders
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Assessed business requirements to create focused solutions.
- Managed and maintained Web Operations process and ensured documentation was properly recorded
MetroPCS
Test Engineer I
01.2009 - 01.2013
Job overview
- Created test cases and user stories to be used to perform regular UI stress and sanity testing on newly delivered software and hardware builds prior to technical approval
- Collaborated with third-party application developers, equipment manufacturers to activate, manage, and track test accounts needed as part of device validation and approval process
- Managed UAT end-user evaluation program for all handsets before market release
- Generated detailed written descriptions of issues at point of identification; Followed up with troubleshooting efforts and eventual resolution of issues
Skills
- Digital Marketing
- Staff Management
- Direct Email Campaigns
- Market Planning and Execution
- Customer Buying Habits
- Analytics and SEO
- Campaign Planning
- Launch New Products
- Project Management
- Audience Segmentation
- Strategic Planning
- Promotional Campaigns
Accomplishments
- IT Service Management Certification | ITIL Foundation | 2013
- Microsoft 365, SQL, Google Workspace, Adobe Cloud, Trello, Asana, Slack
- Dropbox
Additional Experience
Executive Assistant to CTO, MetroPCS March 2006-2009
Receptionist, MetroPCS January 2006-March 2006
Receptionist, The Apartment Group, June 2005-January 2006
Customer Service Representative, The Texas Medical Center, April 2005-June 2005
Crisis Coordinator, New Horizons Family Center, 2001-2005
Timeline
Director
IF Group
01.2016 - Current
Senior Systems Analyst
T-Mobile/MetroPCS
01.2013 - 01.2016
Test Engineer I
MetroPCS
01.2009 - 01.2013
Similar Profiles
Sheng WangSheng Wang
Senior Data Scientist/Algo Solution PIC at Daraz Group (Alibaba Group - Alibaba International Digital Commerce Group)Senior Data Scientist/Algo Solution PIC at Daraz Group (Alibaba Group - Alibaba International Digital Commerce Group)
PRASHANT MISRAPRASHANT MISRA
Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)
Timothy MooreTimothy Moore
Sales Manager at Retail Sales Group, Vanguard GroupSales Manager at Retail Sales Group, Vanguard Group
Sasha MerajSasha Meraj
CCU Registered Nurse at Medical City Dallas HospitalCCU Registered Nurse at Medical City Dallas Hospital
Vincent GonzalezVincent Gonzalez
Part-Time Clerk at QuikTripPart-Time Clerk at QuikTrip