Suzanne Shepherd
Summary
I have a rare set of skills that allows me to multi-task in a variety of positions and tasks simultaneously. I excel at Client Services, Human Resources, Marketing, Sales and overall administrative management of people and processes. I do so with an upbeat and cheerful outlook while having fun in the process. I am seeking a new team to join that can benefit from my experience and skills and a place where I can make an impact to my clients and the company's bottom line.
Overview
38
38
years of professional experience
Work History
Director of Client Services/Human Resources
Sparks Florist, Inc
01.1992 - Current
- I have the good fortune of spending the past 30 years as a Director and team member at Sparks Florist, Inc
- In this position I oversee all client interaction, human resources, and administrative duties
- Increased client retention rates by providing exceptional support, feedback, and ongoing relationship management.
- Evaluated customer feedback to identify areas for improvement and implemented necessary changes to enhance service quality.
- Drove customer loyalty through proactive problem-solving tactics while addressing any potential issues that may arise during the project lifecycle.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Boosted company revenue through the development of strong relationships with key clients and partners where I served as the primary contact.
Client Services, Public Relations Manager
Miller Heiman, Inc
01.1988 - 01.1991
- In this position I managed a 6-person department that oversaw client contact, program coordination and public relations to and including client interaction, program planning, logistics planning and completion for a variety of programs conducted throughout the United States.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
- Streamlined processes for improved efficiency in managing client requests and inquiries.
Account Executive
GAYLORD
01.1986 - 01.1988
- In this position I served as an advertising account executive for an agency that specialized in builders and developers, hospitals, and business-to-business clients
- Managed all client contact and developed marketing, advertising, and public relations campaigns.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Education
Bachelor of Arts - Journalism, Minors in English And Communications
CSU Sacramento
Skills
- Client Specialist
- HR/Payroll/Benefits Administration
- Attention to detail
- Independent worker
- Multi-tasker
- Conflict resolution Expert
- Easy going
- Excellent written and verbal skills
- Customer Service
- Customer Relationship Management
- Problem Resolution
- MS Office
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Administration and Reporting
- Customer Satisfaction
- Relationship Management
- Client Relationships
- Recruiting and Hiring
- Decision Making
Timeline
Director of Client Services/Human Resources
Sparks Florist, Inc
01.1992 - Current
Client Services, Public Relations Manager
Miller Heiman, Inc
01.1988 - 01.1991
Account Executive
GAYLORD
01.1986 - 01.1988
Bachelor of Arts - Journalism, Minors in English And Communications
CSU Sacramento
Similar Profiles
Aryan Arefagha CastroAryan Arefagha Castro
Professional Auto Detailer at Mazen Sparks Auto DetailingProfessional Auto Detailer at Mazen Sparks Auto Detailing
Azucena GarciaAzucena Garcia
Transit Bus Driver at Reno Sparks Indian ColonyTransit Bus Driver at Reno Sparks Indian Colony
Oksana VakaliukOksana Vakaliuk
Sales Associate at Sparks One StudioSales Associate at Sparks One Studio
Elyse StaceyElyse Stacey
Office Administrator/Client Services/Human Resources Manager at Illuma Law CorporationOffice Administrator/Client Services/Human Resources Manager at Illuma Law Corporation
Reem AdelReem Adel
Human Resources, Services and Technology Director at Confédération Africaine de Football (CAF)Human Resources, Services and Technology Director at Confédération Africaine de Football (CAF)