Suzanne Silvers
Boca Raton,FL
Summary
High-performance project management and client success professional with a strong track record of delivering key digital campaigns and traditional print assets to maximize organizational marketing reach and profitability. Demonstrated skill for effectively managing high-volume project portfolios to bring all projects in on-time and within tight budget parameters. Excel at partnering with stakeholders across all areas and levels to build unified marketing approaches to achieve shared business goals. Focused on continually improving processes to increase marketing capabilities, take marketing to new levels of performance, and maximize profitability.
Overview
8
8
years of professional experience
Work History
Client Success Manager (Project Management)
THE CHANNEL COMPANY
10.2021 - 06.2024
- End-to-end project management and client success responsibilities for sold marketing services projects with clients and vendors such as HPE, HPI, Intel, Microsoft, AWS, Oracle, RedHat, F5, etc
- Act as primary relationship manager between TCC and the client from project kickoff through execution and wrap-up, to maintain a positive client experience throughout
- Direct development and delivery of paid media projects
- Proactively manage a high-volume portfolio of campaigns and projects
- Gather digital data, analyze it and present results to the clients and their partner organizations in an understandable way to help each make informed business decisions
- Produce detailed, written communications to ensure the many programs and program components are kept on track
- Ensure that projects complete according to schedule and within budget.
Project Manager
VERSANT LEARNING SOLUTIONS
01.2020 - 01.2021
- Utilized Wrike to carefully manage plan workflows, project milestones and to determine resource/personnel needs
- Owned scheduling, workflow, quality, and all other aspects of each project, ensuring clients’ requirements were met
- Carefully assessed each project's performance and moved quickly to identify/resolve any issues to keep projects on target for final delivery
- Quality assured project proofs, while ensuring timelines were met, and any problems were overcome to prevent project delays
- Collaborated with a team of Graphic Designers, Medical Editors and Developers daily
- Web produced virtual Medical Affairs training sessions.
Project Manager
THERAPEUTICSMD
01.2018 - 01.2020
- Acted as the driving force behind all internally and externally developed marketing and non-promotional projects, such as journal ads, direct & email communications, digital & social media campaigns, and much more
- Partnered with the Director of Creative & Marketing Services to determine resource/personnel needs, plan workflow, and map out project milestones
- Leveraged Workfront and Veeva Vault PromoMats to carefully manage project execution, commercial content, and digital assets across all phases
- Carefully assessed each project's performance and move quickly to identify/resolve any issues to keep projects on target for final delivery
- Conduct in-depth Medical, Legal & Regulatory (MLR) reviews to ensure marketing campaigns and collateral comply with appropriate regulations
- Quality assure and annotate project proofs, while ensuring MLR timelines are met and any problems are overcome to prevent project delays
- Deliver expert solutions and new standard operating procedures (SOP) to continually improve overall project management process.
Marketing Project Manager
SHOES FOR CREWS
01.2017 - 12.2017
- Project managed a wide range of promotional media programs reaching target audiences across B2B, B2C, and internal platforms
- Marketing assets included catalogs, quarterly posters, and direct marketing collateral among many others
- Collaborated with Creative/Graphics, Brand Marketing, Sales, eCommerce, and others to foster synergy and build unified marketing approaches
- Sourced new marketing opportunities and worked to optimize existing assets/campaigns to increase customer acquisition, promote retention, and maximize profitability
- Played a key role in developing, testing, and delivering powerful marketing programs in an ongoing effort to take marketing capabilities to new levels.
Creative Operations Marketing Specialist
OFFICE DEPOT
01.2016 - 01.2017
- Coordinated key stakeholders (Creative Production, Marketing, etc.) producing promotional content/assets for Inserts, Catalogs, Direct Mailings, and more
- Owned scheduling, workflow, quality, and all other aspects of each project, ensuring Creative Operations team requirements were met
- Never failed to meet key daily and weekly deadlines, while managing a high-volume project portfolio
- Liaised regularly with Creative Operations team leadership to present project updates and recommend/implement any changes needed
- Facilitated regular update meetings for the Inserts Creative Production team.
Education
Bachelor of Arts - American Culture & Communications
The University of Michigan
Ann Arbor, MI04.2003
Skills
- Project Management
- Client/Customer Success (PM)
- Project Portfolio Management
- Cross Functional Collaboration
- Digital Traditional Marketing Management
- Marketing Analytics
- CRM Management
- Vendor Management
- Corporate Communications
- eLearning
- Workfront, Wrike, Veeva Vault PromoMats, Salesforce
Websites
Timeline
Client Success Manager (Project Management)
THE CHANNEL COMPANY
10.2021 - 06.2024
Project Manager
VERSANT LEARNING SOLUTIONS
01.2020 - 01.2021
Project Manager
THERAPEUTICSMD
01.2018 - 01.2020
Marketing Project Manager
SHOES FOR CREWS
01.2017 - 12.2017
Creative Operations Marketing Specialist
OFFICE DEPOT
01.2016 - 01.2017
Bachelor of Arts - American Culture & Communications
The University of Michigan
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