Suzanne Simmons
Jacksonville,USA
Summary
Enthusiastic, reliable, and responsible professional adept at working in diverse team environments and independently. I am looking to contribute to the success and growth of a company where I can leverage the skills and experience I've obtained working both in the private sector and the Federal Government.
Overview
34
34
years of professional experience
Work History
Caregiver (Full-Time)
Self-employed
Jacksonville, FL
11.2018 - Current
- Providing personalized care and support to infants and children up to age 5.
- Prioritize promotion of physical and emotional well-being during outings, game playing, story telling, and creating fun activities.
- Developed and executed exercise programs that effectively improved individuals' health and coordination.
- Prepared and served nutritious food, while educating on the significance of maintaining good hygiene.
Medical Support Assistant
US Department of Army - Martin Army Community Hospital
Fort Moore, GA
03.2014 - 11.2018
- Demonstrated excellent multitasking skills by performing diverse administrative and technical tasks in a Troop Medical Clinic. Responsibilities encompassed patient check-in, appointment coordination, phone support activities with heavy call volume, and registering incoming trainees via the Composite Health Care System (CHCS).
- Proficiently utilized Armed Forces Health Longitudinal Technology Application (AHLTA) templates to facilitate Telephone Consults assistance.
- Developed a comprehensive checklist for post-clearing utilizing MEDPRO's.
- Maintained and scanned a variety of administrative documents into Haims prior to filing; sorted and routed incoming distributions; compiled data reports; contacted specialty clinics and coordinated appointments for initial entry training soldiers and cadre; annotated medical records; coordinated with civilian hospitals and clinics to obtain missing medical information necessary to process new personnel entering the military.
- Managed the organization and maintenance of medical records for new recruits, collaborating with multiple healthcare providers.
- Sustained adherence to SOPs and policies, consistently meeting established standards.
- Collaborated with providers and staff to deliver high-quality patient care.
Sales Associate
Dale's Hallmark
Columbus, GA
10.2013 - 03.2014
- Ensured exceptional customer service at all times.
- Responsibly handle customer queries through personal interaction or over the phone, demonstrating proficiency in product knowledge.
- Aided customers in finding merchandise and reporting customer requests to management.
- Facilitated seamless execution of price modification and cashier services while maintaining optimal customer service standards.
- Maintained efficient closing protocols while preparing cash drawers for the subsequent opening day.
- Generated the daily sales report and accurately recorded data into computer software
- Implemented security measures to protect store.
Sales Associate Supervisor
JJ's Hallmark
Fairfax, VA
08.2010 - 06.2013
- Supervised and trained sales associates in customer service, product knowledge, sales techniques, and store policies.
- Organized promotional events such as special discounts or contests that encourage customers to purchase products from the store.
- Addressed any safety concerns within the store environment by following established procedures.
- Monitored advertisements and supported with floor moves including merchandising, display maintenance, and housekeeping.
- Facilitated seamless communication with corporate by consistently submitting well-prepared sales, customer transaction, and client tender reports in a timely manner.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Managed end-of-day tasks such as generating reports, safeguarding cash in the store safe, and ensuring facility security.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Licensed Escrow Officer
Land America Lender Services through Kelly Services
Las Vegas, NV
02.2008 - 10.2008
- Prioritized delivering excellent customer service throughout my role.
- Supervised department to meet and maintain deadlines with accuracy.
- Collected necessary information for client financial statement preparation. Prepared accurate and comprehensive client financial statements.
Assisted in gathering data for client financial reporting. - Maximized available resources from the community such as the county recorder's office, taxation department, client's insurance company, lender, realtor.
- Facilitated smooth coordination among all parties involved through timely and proactive communication via phone or email.
- Provided customer service to clients regarding questions about their escrow accounts or transactions involving them.
- Successfully prepared various documents using SoftPro software for seamless transactions.
- Maintained accurate records of all transactions including deposits, withdrawals, disbursements and closing statements.
Licensed Escrow Officer
Westminster Title Agency
Las Vegas, NV
09.2005 - 09.2007
- Managed end-to-end escrow processes for Toll Brothers, Inc., overseeing multi-million-dollar home construction projects in Las Vegas, NV.
- Coordinated scheduling of meetings, managed travel arrangements and oversaw budgeting and accounting tasks.
- Managed the preparation of weekly income reports for all transaction closings and monthly office income reports. Collaborated on the production of quarterly office budget reports.
- Harnessed available community resources such as the county recorder's office, the county taxation department, the client's insurance company, lenders, realtors and home owners associations for optimal results.
- Ensured full disclosure of costs associated with transactions by developing HUD financial settlement statements.
- Provided notarial services, verifying authenticity of signatures and executing necessary documentation.
- Communicated regularly with banks and other financial institutions concerning loan requirements.
- Managed accurate file balancing, delegated tasks for final disbursement, and consistently met demanding deadlines amidst heavy phone work.
Licensed Junior Escrow Officer
Lawyers Title
Las Vegas, NV
02.2005 - 09.2005
- Performed detailed review of escrow documents to ensure compliance with applicable laws and regulations.
- Prepared closing statements, deed of trust documents, and other related paperwork for real estate transactions.
- Reviewed title reports to identify potential issues prior to closing.
- Researched title discrepancies and provided solutions in order to facilitate smooth closings.
- Coordinated with lenders, attorneys, buyers, sellers, and other parties involved in the transaction process.
- Provided customer service throughout the escrow process by answering questions from clients regarding their transactions.
- Assisted in resolving post-closing disputes between buyer, seller or lender, borrower as needed.
- Verified accuracy of information on closing statements and ensured proper distribution of funds at closing table.
- Reviewed contracts for legal requirements such as recording fees, transfer taxes and notary acknowledgments before disbursing funds at close of escrow.
- Monitored progress of each transaction to ensure timely completion according to established deadlines.
Escrow Assistant
Southwest Title Company
Las Vegas, NV
02.2000 - 08.2003
- Opened all escrow transactions and receipted in funds
- Ordering all mortgage payoffs and reconveyances was a priority
- Prepared HUD settlement statements for all refinance transactions along with preparing and signing legal documents with borrowers
- Packaged documents for return to the lender, closed and prepared final disbursement of funds
- Also worked with heavy phones.
Office Manager/Veterinary Assistant
Oro Valley Veterinarian Clinic
Oro Valley, AZ
01.2003 - 07.2003
- Managed all daily income.
- Having to report daily inventory, ordering all supplies, and making sure all were ready and available for immediate use were included in my daily duties.
- Collaborated in managing patient appointments and providing support during surgeries.
- Managed employees' timecards to ensure all were checked and cleared for pay.
Transaction Coordinator
Southwest Title Company
Minden, NV
07.2000 - 05.2001
- Ensured prompt and accurate updates to the website listings according to clients' preferences.
- Managed transactions throughout an escrow process by handling new listing entries into the Multiple Listing Service, scheduling appointments with potential buyers, providing detailed information flyers to clients, and ordering property profiles.
- Reviewed, revised and processed all documents related to real estate transactions.
- Ensured compliance with state regulations regarding real estate transactions.
- Monitored progress of each transaction from contract to close.
- Organized and managed multiple deadlines for each transaction involved in the process.
- Communicated effectively with clients, agents and other parties involved in the transaction.
Escrow Assistant
First American Title Company
Minden, NV
05.1998 - 05.2000
- Met demanding deadlines as a Notary Public, while performing tasks such as ordering mortgage payoffs, reviewing and signing legal documents with clients
- Supported office tasks including managing phones, policy typing, and document recording.
- Assisted customers with the escrow process, including answering questions and providing documentation.
- Reviewed title reports to ensure accuracy of information before closing.
- Processed payments from buyers and sellers in a timely manner.
- Maintained accurate records of all escrow accounts and transactions.
- Coordinated with attorneys, lenders, buyers, sellers, title companies, appraisers, insurance agents, surveyors and others involved in the transaction.
Customer Service Representative
United Title Company
San Diego, CA
06.1990 - 09.1994
- Focused on compiling comprehensive property reports containing detailed information on titles and ownership rights based on extensive research of legal records.
- Achieved high productivity in a fast-paced environment by efficiently handling heavy call volumes while meeting strict deadlines.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Certificate of Completion - Medical Support Staff
MSA University
Reynolds Army Health Clinic03-2017
Diploma - Accounting
Pacific Coast College
Chula Vista, CA05.1990
Skills
- Time management
- Problem solving
- Creativity
- Financial statement preparation
- General ledger accounting
- Escrow
- Tax experience
- Financial report writing
- Driver's license
- Contracts knowledge
- Relationship Building
- Multitasking
- Interpersonal Skills
- Time Management
- Legal requirements
- Lender relationship management
- Deadline Management
- Excellent Communication
- Electronic Health Records Management
- Patient Records Maintenance
- HIPAA Compliance
- Patient Flow Management
Accomplishments
- Received award of achievement from United States Army for contributions made to the overall mission success of Martin Army Community Hospital
Timeline
Caregiver (Full-Time)
Self-employed
11.2018 - Current
Medical Support Assistant
US Department of Army - Martin Army Community Hospital
03.2014 - 11.2018
Sales Associate
Dale's Hallmark
10.2013 - 03.2014
Sales Associate Supervisor
JJ's Hallmark
08.2010 - 06.2013
Licensed Escrow Officer
Land America Lender Services through Kelly Services
02.2008 - 10.2008
Licensed Escrow Officer
Westminster Title Agency
09.2005 - 09.2007
Licensed Junior Escrow Officer
Lawyers Title
02.2005 - 09.2005
Office Manager/Veterinary Assistant
Oro Valley Veterinarian Clinic
01.2003 - 07.2003
Transaction Coordinator
Southwest Title Company
07.2000 - 05.2001
Escrow Assistant
Southwest Title Company
02.2000 - 08.2003
Escrow Assistant
First American Title Company
05.1998 - 05.2000
Customer Service Representative
United Title Company
06.1990 - 09.1994
Certificate of Completion - Medical Support Staff
MSA University
Diploma - Accounting
Pacific Coast College