Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Suzanne Sisskind

El Cajon,CA

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

7
7
years of professional experience

Work History

Sales Associate

Harbor Freight Inc.
05.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.

Logistics Team Member

Harbor Freight Inc.
07.2018 - 05.2024
  • Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
  • Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
  • Facilitated open communication between team members and management, fostering a transparent work environment that promoted accountability and trust.
  • Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.
  • Facilitated communication between sales, customer service, and warehouse teams to streamline information flow and enhance overall efficiency.
  • Trained junior associates in logistics best practices, fostering a knowledgeable and efficient workforce.
  • Initiated process improvements within the warehouse environment that led to enhanced safety protocols for team members.
  • Optimized warehouse space utilization for better organization and faster order processing.

Sales Associate

Harbor Freight Inc.
01.2018 - 07.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Undergraduate in The Bussiness Field

Gossmont College
8800 Grossmont College Dr. El Cajon, CA. 92020
01-1986

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Goal oriented
  • Cash handling
  • Money handling
  • Flexible schedule
  • Cash register operation
  • Stocking and receiving
  • Store opening and closing
  • POS system operation
  • Cleaning techniques

Timeline

Sales Associate

Harbor Freight Inc.
05.2024 - 01.2025

Logistics Team Member

Harbor Freight Inc.
07.2018 - 05.2024

Sales Associate

Harbor Freight Inc.
01.2018 - 07.2018

Undergraduate in The Bussiness Field

Gossmont College

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Suzanne Sisskind