- I participate in various sports activities such as races and triathlons for physical activity, camaraderie, and personal growth
- Hiking
- Adventure Travel - recently backpacked in the remote Andes
- Skiing
SUZANNE SMITH
Evergreen,USA
Summary
Experienced and personable professional with extensive background of office management, development, entrepreneurship, public relations, philanthropy, and project management.
Expertly skilled in streamlining office functions and managing daily operations to support business objectives. Recognized for fostering teamwork and achieving results through effective collaboration and adaptability. Demonstrates strong organizational and problem-solving skills, with reliable and flexible approach to changing needs.
Overview
23
23
years of professional experience
Work History
Community Outreach & Volunteer Coordinator
Resilience1220
07.2022 - 11.2022
- Facilitated communication between volunteers and management, ensuring alignment on goals and expectations.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Increased awareness of the organization''s mission by creating promotional materials highlighting the impact of volunteer efforts.
Director of Enrollment & Tuition
Midtown Montessori
09.2021 - 07.2022
- Responsible for the management of extensive database (400+ families)
- Conduct group tours of the campus
- Field enrollment enquiries by email and phone
- Carry our application review meetings with prospective families
- Responsible for enrollment and onboarding of new families
- Working in various databases and applications - KangarooTime, Transparent Classroom, Constant Contact
- Respond to various tuition questions
- Create and implement public relations plan for all three campuses
- Proactively manage urgent issues
- Various office duties as assigned
- Support teachers in the classroom
Manager of Administration
ProHome Colorado
04.2021 - 08.2021
- Manage and coordinate customer relations for first year home warranty homeowners
- Establish and facilitate a working relationship with developers, builders, subcontractors, and homeowners
- Coordinate solutions for customers and the company
- Manage weekly reports to builders
- Proactively manage urgent issues
- Various office duties as assigned
Office Manager
Montessori School of Evergreen
07.2019 - 04.2021
- Performs a variety of administrative duties to maintain the smooth running of the office
- Communicate with staff and parents
- Aid and assist in the classroom and/or playground as and when needed
- Assemble monthly electronic newsletter Montessori Matters in Mailchimp
- Responsible for implementing electronic updates to the school website
- Collate student information, record attendance and create reports in school database
- Proof read school reports and distribute to parents
- Manage confidential student files
- Support faculty and administrators
Office Administrator
ProHome Colorado
01.2018 - 07.2019
- Manage and coordinate customer relations for first year home warranty homeowners
- Establish and facilitate a working relationship with developers, builders, subcontractors, and homeowners
- Coordinate solutions for customers and the company
- Manage weekly reports to builders
- Proactively manage urgent issues
- Various office duties as assigned
Office Manager
Shell Ridge Community Church
03.2017 - 12.2017
- The primary interface for the church office and any visitors
- Managed online communications to church members via online tools (weekly bulletins and quarterly newsletter communications)
- Supervised and coordinated activities at the property
- Coordinated and disseminated information to appropriate individuals/church-wide committees (20 entities)
- Fielded correspondence - e-mail, mail, phone calls etc
Owner
la Pet au Pair
01.2011 - 06.2015
- Operated a successful pet care business in the Bay Area
- Responsible for all marketing, project management and delivery of services
- Expanded company to a full-time role with potential for multiple employees
Development Specialist
Animal Humane New Mexico
10.2009 - 09.2010
- Managed donor relationships and incoming donations
- Helped to improve fundraising efforts
- Responsible for donor communications
- Managed donor database - Donor Perfect
- Organized donor receptions
Account Executive
Cooney, Watson & Associates
03.2007 - 03.2009
- Implemented public relations and marketing solutions for agency clients
- Organized and attended press conferences
- Liaised with the media – regional, national, trade/specialist
- Coordinated cross-functional teams to deliver tailored marketing solutions for diverse client needs.
Project Specialist
Technical Solutions/Arizona-New Mexico Cable Communications
11.2005 - 03.2007
- Supported Technical Solutions’ neighborhood outreach programs for development projects, public affairs, and government relations
- Co-managed the AZ-NMCCA annual meeting and various cable association projects
- Coordinated PR launch opening for Scottsdale Waterfront Development
Press Officer
Mytravel Group plc
12.1999 - 09.2002
- Organized, promoted and hosted press trips to holiday resorts around the world with specialist television programs and British TV celebrities
- Dealt with proactive and reactive press inquiries for consumer/trade press and television
- Managed media relations, securing positive coverage across various platforms.
- Developed and executed strategic communication plans to enhance brand reputation.
- Crafted compelling press releases and media materials to effectively convey key messages.
Education
BA Single Honors - Public Relations
University of Central Lancashire
Preston, U.K.06.1999
Skills
- Enrollment management
- Event planning
- Community outreach
- Database maintenance
- Campaign management
- Paperwork processing
- Verbal and written communication
- Decision-making
- Workflow optimization
- Multitasking and organization
- Data entry
- Administrative management
- Project management
- Presentation skills
- Admissions management
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Data analysis
Interests
Timeline
Community Outreach & Volunteer Coordinator
Resilience1220
07.2022 - 11.2022
Director of Enrollment & Tuition
Midtown Montessori
09.2021 - 07.2022
Manager of Administration
ProHome Colorado
04.2021 - 08.2021
Office Manager
Montessori School of Evergreen
07.2019 - 04.2021
Office Administrator
ProHome Colorado
01.2018 - 07.2019
Office Manager
Shell Ridge Community Church
03.2017 - 12.2017
Owner
la Pet au Pair
01.2011 - 06.2015
Development Specialist
Animal Humane New Mexico
10.2009 - 09.2010
Account Executive
Cooney, Watson & Associates
03.2007 - 03.2009
Project Specialist
Technical Solutions/Arizona-New Mexico Cable Communications
11.2005 - 03.2007
Press Officer
Mytravel Group plc
12.1999 - 09.2002
BA Single Honors - Public Relations
University of Central Lancashire
Volunteer History
- Contra Costa Humane Society Volunteer Mar 2011 - Jan 2013
- Tony La Russa’s Animal Rescue Foundation Volunteer Dec 2010 – Feb 2011
- United Way of New Mexico Panel Member 2010
- Animal Humane New Mexico Dog/Cat Volunteer 2010