Suzanne Sollars
Topeka,KS
Summary
Proactive and results-oriented professional with a proven track record at Maximus Call Center, excelling in customer service and CRM software proficiency. Skilled in conflict resolution and critical thinking, I significantly enhance customer satisfaction and retention. Eager to leverage my call center experience and relationship-building abilities in a dynamic new role.
Overview
3
3
years of professional experience
Work History
CSR
Maximus Call Center
01.2018 - 11.2020
Customer Service Representative with experience in assisting clients with healthcare plan enrollment, leveraging strong skills in conflict resolution and problem-solving. Demonstrates adaptability and effective time management, ensuring customer satisfaction and retention through team collaboration. Eager to apply skills in a dynamic environment to enhance customer experiences and contribute to organizational success.
Education
High School Diploma -
Eudora High School
Eudora, KS05-2015
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Critical thinking
- Professional telephone demeanor
- Relationship building
- Computer proficiency
- Customer relations
- Call management
Timeline
CSR
Maximus Call Center
01.2018 - 11.2020
High School Diploma -
Eudora High School
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