Suzanne Springman

Answer phone calls and emails each day, addressing customers inquires, solving problems, and providing product information in a timely manner. Perform Data entry, reporting, and process invoices and statements for over 100+ clients using QuickBooks and microsoft 365. Create reports for management review. Perform other administrative duties to keep front office running smoothly.

Created a warm welcome environment as the first face of the company for guests checking in and out. Answered phone calls regarding booking or questions/complaints. Kept in contact using Kipsu app with guests to address any needs during their stay.

Greeted customers upon entry. Took their order and prepared their food. Completed weekly schedule, training, and truck order. Kept employees on track and counseled when needed.