Suzanne Stafford
ROCHESTER,NY
Summary
I am a hard worker and I pick things up very quickly. I have done everything from fashion to Pharmacy and I love it all.
I was a certified Emergency Medical Technician so I feel very qualified for my current position regarding medical necessity and the terminology associated with this job. I am looking to learn and meet people as I am motivated by new experiences. Let the adventure begin!
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Walgreens
Spencerport, NY
02.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Personal Assistant to the Managing Director
Shelley Money-Eldridge
Rochester, NY
03.2017 - 02.2021
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Organized and attended meetings and compiled related documents and reports.
- Sourced and ordered office equipment and supplies.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Arranged domestic and international travel plans and itineraries.
- Kept detailed track of household and maintenance inventory and schedules.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Coordinated and planned vacations for family.
- Managed residential properties and staged homes prior to clients' arrivals.
- Informed vendors and contractors of client project requirements to foster client satisfaction.
Fine Jewelry Sales Associate
JCPenney
Greece, NY
04.2015 - 01.2017
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
No Degree - Psychology
Monroe Community College
Rochester, NYNo Degree - Criminal Justice
SUNY College At Brockport
Brockport, NYSkills
- Dispensing Medications
- Physical and Physiological Measurements
- Customer Needs Assessments
- Contact Lens Demonstration
- Billing Processing
- Active Listening
- Prescription Order Verification
- Prescription Refill Fulfillment
- Reading Comprehension
- Pharmaceutical Research
Timeline
Pharmacy Technician
Walgreens
02.2021 - Current
Personal Assistant to the Managing Director
Shelley Money-Eldridge
03.2017 - 02.2021
Fine Jewelry Sales Associate
JCPenney
04.2015 - 01.2017
No Degree - Psychology
Monroe Community College
No Degree - Criminal Justice
SUNY College At Brockport