SUZANNE STEFFENS
Sealy,USA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly motivated and committed to providing excellent customer service and empathetic to client/customer needs.
Overview
6
6
years of professional experience
Work History
Financial Service Representative
Brazos Valley Schools Credit Union
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Receive and processes member financial transactions, including deposits, withdrawals and loan payments, and issues negotiable items such as money orders, cashiers checks and gift cards to members. Processes transfers from member accounts as requested.
- Prepares member wire requests.
- Balances cash drawer daily, and maintains security of assigned cash drawer at all times.
- Assists with nightly branch balancing duties. Assists with cash drawer discrepancies or posting errors.
- Assists members with opening and closing accounts. Identifies member needs and recommends products; addresses and resolves member problems, inquiries or complaints.
- Ensure all documents are complete and contain accurate information.
- Interview members to determine loan type/product to fit their needs.
- Prepare and review all loan documents for completeness and accuracy; schedules the loan closing and funding.
- Verify loan documentation for accuracy, completion, and adherence to policies and procedures
- Ensure loan documents are filed and scanned in electronic data storage system. Forwards to appropriate department for filing with applicable provider or state agency.
- Identify member needs, offer other credit union products/services and educate members on all loan products.
- Assist with other branch duties as needed.
- Work well in a team setting, providing support and guidance.
Registered Mortgage Loan Officer
Morton Mortgage
04.2019 - 10.2023
- Work with underwriters to fix application problems and resolve issues
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
- Explained different types of loans pertaining to client situations
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals
- Negotiated loan terms and conditions with clients to maximize profitability
- Developed extensive network of referral partners to source new mortgage loan opportunities
- Checked loan documents for accuracy prior to closing
- Developed and implemented marketing campaigns to generate new business opportunities
- Participated in industry events and conferences to build relationships and gain market intelligence
- Monitored portfolio performance and provided clients with periodic updates on loan progress
- Fielded customer complaints and provided solutions
- Processed loan applications and monitored progress from start to finish
- Developed and maintained relationships with customers, lenders and other third parties
- Evaluated loan requests and documents to verify accuracy and completeness
- Explained very technical financial information to applicants in easy to understand language
- Analyzed potential risks and evaluated loan products to identify suitable options for customers
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
Education
No Degree -
U of H-Downtown
01.2002
No Degree -
Houston Community College
Houston, TX01.1989
Skills
- Phone Answering
- Guest Experiences
- Brand and Product Knowledge
- Answering Customer Questions
- Executive Calendars
- Active Learning
- Serve Customers
- Supplier Liaison
- Superior Organizational Skills
- Inside and Outside Sales
- Upselling Strategies
- Cash Handling
- Providing Feedback
- Creative Solutions
- Personalized Support
- Office Supplies and Inventory
- Product and Service Sales
- Sales Expertise
- Customer Needs Assessment
- Microsoft Office
- 10 key
Timeline
Financial Service Representative
Brazos Valley Schools Credit Union
10.2023 - Current
Registered Mortgage Loan Officer
Morton Mortgage
04.2019 - 10.2023
No Degree -
Houston Community College
No Degree -
U of H-Downtown
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