Suzanne Stilwell
Summary
Dynamic manager with a proven track record at Abigail's Coffeehouse, excelling in customer service and team leadership. Enhanced operational efficiency through effective inventory management and problem-solving, resulting in improved customer satisfaction. Cultivated strong relationships with staff and vendors, fostering a positive work environment and driving business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Abigail's Coffeehouse
04.2023 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Accomplished multiple tasks within established timeframes.
- Managed inventory control, cash control, and store opening and closing procedures.
Dining Room Manager
Richmond Farms
03.2019 - 05.2023
- Enhanced satisfaction by ensuring timely and efficient service in the dining room.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Resolved family complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on policies, procedures, and best practices, fostering a culture of excellence within the team.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Implemented cost-saving measures without sacrificing quality or guest satisfaction through careful analysis of operational expenses.
- Collaborated with the culinary team to develop menus that catered to diverse customer preferences and dietary restrictions.
- Led planning, set up and takedown for special events.
- Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maximized quality assurance by completing frequent line checks.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
General Manager
SUBWAY®Restaurants and Fox's Pizza
04.2013 - 04.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Gateway Senior High School
Monroeville, PA05-1988
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Shift scheduling
- Schedule preparation
- Multitasking and organization
- Problem-solving
- Friendly and positive
- Inventory management
- Supply ordering
Certification
ServeSafe Certified
Timeline
Manager
Abigail's Coffeehouse
04.2023 - Current
Dining Room Manager
Richmond Farms
03.2019 - 05.2023
General Manager
SUBWAY®Restaurants and Fox's Pizza
04.2013 - 04.2019
High School Diploma -
Gateway Senior High School
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