Suzanne Stinich
San Antonio,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Dotty's Gaming. Skilled in multitasking and organization, coupled with a strong work ethic, I excel in driving team performance and achieving financial objectives. Expert in time management and committed to quality, consistently delivering results beyond expectations.
Overview
15
15
years of professional experience
Work History
Personal Assistant
Alfred Vanpool/Military Ride
San Antonio, TX
04.2021 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Kept detailed track of household and maintenance inventory and schedules.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Improved time management of the executive through effective prioritization and organization of tasks.
Fine Dining Server
Ellwood Steak And Fish House
DeKalb, IL
01.2019 - 04.2021
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Managed sections for smooth flow of guests and orders.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
Assistant Regional Manager
Dotty's Gaming (Illinois Cafe And Services)
Chicago, IL
08.2016 - 06.2017
- Developed budgets and financial projections for regional activities, maintaining fiscal responsibility.
- Streamlined operations with effective communication between regional offices and headquarters.
- Oversaw inventory management processes, ensuring optimal product availability across multiple locations.
- Implemented innovative training programs for new hires, enhancing their skills and reducing turnover rates.
- Boosted employee morale through regular feedback sessions and opportunities for professional growth.
Dietary Manager
Rosewood Care Center Rehabilitation
Saint Charles, IL
02.2009 - 06.2012
- Purchased food supplies for department according to budget limitations.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Assisted in achieving and maintaining required certifications, such as ServSafe, for all dietary department staff members.
- Promoted a culture of continuous improvement within the dietary department through ongoing assessment and modification of processes and procedures.
Education
AAS Occupational Science In Culinary Arts - Culinary Arts
The Cooking And Hospitality Institute of Chicago
Chicago, IL10.2008
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Creative Thinking Capacity
- Strong Communication Skills
- Detail-oriented mindset
- Commitment to quality and service
Timeline
Personal Assistant
Alfred Vanpool/Military Ride
04.2021 - Current
Fine Dining Server
Ellwood Steak And Fish House
01.2019 - 04.2021
Assistant Regional Manager
Dotty's Gaming (Illinois Cafe And Services)
08.2016 - 06.2017
Dietary Manager
Rosewood Care Center Rehabilitation
02.2009 - 06.2012
AAS Occupational Science In Culinary Arts - Culinary Arts
The Cooking And Hospitality Institute of Chicago