Summary

Overview

Work History

Education

Skills

Timeline

Suzanne Strawn

Pasadena,USA

Summary

Professional retail expert with track record of assisting customers and curating merchandise selection to meet diverse needs. Known for fostering collaborative team environment and consistently achieving sales targets. Reliable and adaptable, ensuring optimal customer satisfaction and effective store operations.

Overview

years of professional experience

Work History

Bookseller/Cashier/Keyholder

The PepperTree Bookstore & Coffeehouse

03.2023 - Current

Curate book and gift items for sale at nonprofit community gathering space
Create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
Serve on leadership team to determine menu items, set prices, and plan special events
Manage cash register transactions, balancing cash drawer and preparing cash deposits,
Perform select barista tasks as needed

Customer Support Representative, Seasonal

Knockaround, LLC

03.2023 - 08.2023

Managed and resolved 100+ daily customer inquiries about affordable designer sunglasses via Reamaze email and live chat programs, as well as AirCall telephone calls
Handled ecommerce tasks in a fast-paced remote environment: placing orders via Shopify, issuing refunds, answering product questions, tracking order shipments and initiating returns/exchanges
Monitored Amazon customer feedback, reviews and communication using Amazon Seller Central
Collaborated with team members via Slack to identify areas of improvement in customer service protocols.

Customer Support Representative

Totallee/Fleur & Bee

02.2022 - 01.2023

Addressed and solved customer concerns for two ecommerce companies (one tech; one skincare) via email, live chat, telephone and social media
Used Zendesk, Shopify, ShipStation and Amazon Seller Central daily
Monitored customer reviews on multiple platforms, tracking results for optimal response
Worked with warehouse team to pick, package and prepare shipments
Assisted Marketing team with special research projects

Client Service Coordinator, Front Desk

Banfield Pet Hospital

08.2020 - 03.2021

Greeted clients, checked patients in/out, and scheduled appointments for a busy veterinary practice located within a national pet retail store
Communicated with clients, doctors and staff about medical treatment plans
Utilized sales skills to promote Optimum Wellness Plans, exceeding goals and propelling practice to a top five national ranking
Educated pet owners about vaccinations, medications, surgical procedures, flea/tick prevention, and general pet health

Sales Associate, Shipping and Receiving Clerk

Norton Simon Museum Store

06.2017 - 08.2020

Oversaw all incoming shipments of books and gifts, updating the inventory system
Communicated with publishers, distributors and vendors regarding order accuracy
Answered phones, composed correspondence, reviewed invoices and shipping requests
Assisted customers with in-store purchases, assuring their satisfaction with all products
Opened/closed cash registers, fulfilled online orders, prepared orders for shipping

Sales Associate/Merchandise Buyer

Archives Bookshop

02.2015 - 06.2017

Negotiated with sales reps and vendors; selected, purchased and received into inventory gifts, greeting cards and clothing
Developed marketing strategies to promote the bookshop within the local community
Assisted dozens of customers daily both in-person, by phone and via email
Coordinated social media efforts across several platforms
Created storewide themed displays of books and merchandise to increase sales

Supervisor, Children’s Department

Vroman’s Bookstore

11.2012 - 01.2015

Provided extensive customer service in a fast-paced retail environment
Supervised 5-9 employees of diverse ages and professional backgrounds
Opened and closed the store; facilitated weekly employee briefings
Created themed displays featuring books and merchandise to increase sales
Wrote and edited book reviews for store catalogs and point-of-sale displays
Tracked merchandise markdowns/markouts; prepared a monthly report

Sales Associate

Full Circle Bookstore and Café

05.2010 - 07.2012

Assisted customers with purchases, returns, exchanges and gift certificates
Communicated with publishers regarding special orders and inventory issues
Trained new employees and supervised special event volunteers
Facilitated a monthly community reading and discussion group
Presented books and merchandise at community events
Received shipments of books and gifts into the inventory system