Summary
Overview
Work History
Education
Skills
Languages
References
Work Availability
Timeline
Hi, I’m

Suzanne Strohmaier

Belgrade,Serbia
Suzanne Strohmaier

Summary

Dynamic and empathetic professional with a diverse employment background, including extensive customer service experience, specifically in a call center setting. Excelled in interpersonal communications with a positive, and helpful demeanor. Quick learner and easily adaptable, promoting a seamless, supportive environment for diverse clientele and team members.

Overview

26
years of professional experience

Work History

IHSS
Santa Clara County, California

Freelance Home Care Provider
09.2024 - Current

Job overview

  • Maintain a positive attitude to promote a happy, pleasant atmosphere.
  • Assist with personal care needs to foster independence and well-being.
  • Manage appointment scheduling.

Professional Communications
Palo Alto, California

Customer Service Representative
06.2003 - 02.2010

Job overview

  • Fostered high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated up to nine inbound call lines simultaneously.
  • Entered clients' monthly on-call schedules.
  • De-escalated problematic situations, maintaining a calm, friendly demeanor.

Teresi Apartments
San Jose, California

Administrative Office Assistant
05.2001 - 06.2003

Job overview

  • Performed bookkeeping duties, such as accounts payable and receivable utilizing QuickBooks accounting software.
  • Provided general administrative support, such as filing, faxing and staffing the phone line.
  • Coordinated apartment maintenance team.
  • Interfaced between the owner and apartment managers to provide effective solutions to concerns that would arise.

Center for Employment Training
San Jose, California

Volunteer Coordinator
07.1999 - 03.2000

Job overview

  • Managed a database of volunteer information.
  • Provided Spanish/English translation.
  • Community outreach to recruit new volunteers.
  • Co-taught an ESL evening course.
  • Collaborated with staff and volunteers to maximize volunteers' productivity.

Education

Central College
Pella, Iowa

Bachelor of Arts from Spanish Language And Literature
05-1995

Skills

  • Foreign language instruction
  • Empathy and patience
  • Call center procedures
  • Complex Problem-solving
  • Typing 65 wpm
  • Cultural awareness
  • Inbound and outbound calling
  • Excellent interpersonal communication

Languages

English
First Language
Spanish
Proficient (C2)
C2

References

References available upon request.
Availability
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Timeline

Freelance Home Care Provider

IHSS
09.2024 - Current

Customer Service Representative

Professional Communications
06.2003 - 02.2010

Administrative Office Assistant

Teresi Apartments
05.2001 - 06.2003

Volunteer Coordinator

Center for Employment Training
07.1999 - 03.2000

Central College

Bachelor of Arts from Spanish Language And Literature

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Suzanne Strohmaier