Suzanne Sutton
Amherst,OH
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Line Coordinator
Aramark
09.2023 - Current
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Adhered strictly to industry regulations, ensuring all safety standards were met and maintaining a clean work environment for staff.
- Implemented quality control measures throughout the production process, ensuring high-quality products were consistently delivered to customers.
Assistant Store Manager
Fleet Feet Sports
05.2023 - 08.2023
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Kitchen Manager
Tiggs Canteen Services Lorain County Sheriffs Dept
01.2023 - 05.2023
- Maximized quality assurance by completing frequent line checks.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Checked and tested foods to verify quality and temperature.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Line Coordinator
Aramark
08.2022 - 01.2023
- Coordinated, planned, and delegated daily work activities to staff.
- Supervised ongoing daily production phases.
- Utilized proactive communication abilities to resolve employment-related disputes.
Loss Prevention Specialist
Walmart
02.2022 - 08.2022
- Facilitated strong communication between store staff and loss prevention team, fostering awareness and cooperation among all personnel.
- Monitored paperwork procedures to prevent error-related losses.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Provided loss control reporting for prospects and clients.
- Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
- Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Performed thorough cash audits and deposit investigations.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Contributed to a positive company image by representing the organization professionally and consistently enforcing loss prevention policies in a respectful manner.
- Conducted undercover operations when necessary, successfully identifying and addressing internal theft concerns within teams or among individuals employees.
Department Supervisor
Gabes, Gabriel Brothers
02.2021 - 02.2022
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Created employee schedules to align coverage with forecasted demands.
- Communicated with managers of other departments to maintain transparency.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Handled cash register, returns, and refunds.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Inbound Stower/Receiving Dock
Amazon
11.2019 - 02.2021
- Conducted research to address shipping errors and packaging mistakes.
- Proactively addressed potential safety hazards by reporting issues promptly to supervisors for resolution.
- Separated damaged items from functional ones before placing on shelves.
- Inspected items for any damages and reported discrepancies to supervisor.
- Maintained high standards of cleanliness in the warehouse, promoting overall operational efficiency.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Safely stacked items to maximize space within acceptable safety limits.
- Processed required paperwork to expedite handling of shipped and received goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Utilized warehouse equipment such as forklifts, pallet jacks, and hand trucks to effectively transport goods within the facility.
Specialty Department Supervisor
Lowes Home Improvment
01.2019 - 11.2019
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Collaborated with other department supervisors to develop cross-functional solutions for store-wide issues.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Coordinated staff schedules, allocating resources efficiently to meet fluctuating customer demands.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Addressed employee conflicts promptly with mediation techniques that fostered a respectful workplace culture.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.
Specialty Department Supervisor
Home Depot, USA
12.2004 - 01.2019
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Collaborated with other department supervisors to develop cross-functional solutions for store-wide issues.
- Coordinated staff schedules, allocating resources efficiently to meet fluctuating customer demands.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Enhanced department performance by implementing innovative strategies and streamlining processes.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Addressed employee conflicts promptly with mediation techniques that fostered a respectful workplace culture.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Streamlined communication between departments through regular meetings and updates, promoting collaboration on shared goals across teams.
- Assisted in the recruitment process, selecting highly motivated candidates who positively contributed to team dynamics.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Trained newly hired sales team in upselling techniques.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained team members in successful strategies to meet operational and sales targets.
Education
Associate of Applied Science - Sterile Processing Technology
LCCC
Elyria, OH06.2025
Skills
- Conflict Resolution
- Coaching and Mentoring
- Quality control guidelines
- Assembly line experience
- Customer Focus
- Customer Service
- Problem-Solving
- Team Collaboration and Leadership
- Safety Procedures
- Assigning Work
- Training and mentoring
- Coordinating Daily Operations
Timeline
Line Coordinator
Aramark
09.2023 - Current
Assistant Store Manager
Fleet Feet Sports
05.2023 - 08.2023
Kitchen Manager
Tiggs Canteen Services Lorain County Sheriffs Dept
01.2023 - 05.2023
Line Coordinator
Aramark
08.2022 - 01.2023
Loss Prevention Specialist
Walmart
02.2022 - 08.2022
Department Supervisor
Gabes, Gabriel Brothers
02.2021 - 02.2022
Inbound Stower/Receiving Dock
Amazon
11.2019 - 02.2021
Specialty Department Supervisor
Lowes Home Improvment
01.2019 - 11.2019
Specialty Department Supervisor
Home Depot, USA
12.2004 - 01.2019
Associate of Applied Science - Sterile Processing Technology
LCCC
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