Excellent skills with Microsoft office, and Google Drive
Hi, I’m
Suzanne Switzer
Dayton
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Well-trained Customer Service Professional promoting 25 years of expertise in the service industry. A passionate leader with the know-how to ensure a positive working environment and excellent time-management skills.
Overview
19
years of professional experience
1
Language
Work History
Brightside Music And Event Venue
Beverage Manager/Director of Purchasing
09.2021 - Current
Job overview
- Boosted customer satisfaction by implementing innovative beverage menu options and ensuring quality service.
- Streamlined inventory management for optimal efficiency and cost savings.
- Managed budgeting and financial reporting, maintaining accurate records of revenues and expenses.
- Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
Trolley Stop
General Manager
09.2011 - 03.2020
Job overview
- FOH Manager, Bar Manager, Bartender and Server
- Provided bar and restaurant patrons with superior service and an enjoyable memorable experience
- Managed FOH team schedule with an eye for coverage needs and individual strengths
- Completed bi-weekly payroll, monitored inventory, managed filing systems and prepared documents for accountants
- Created, staffed and executed special bar events to boost sales and guest interactions that resulted in an increased percentage in repeat business
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Planned and prepared workflow schedules, delegating tasks for 25 member team
Abuelo's - Food Concepts International
Assistant General Manager
08.2005 - 08.2011
Job overview
- FOH Manager, BOH Manager, Trainer, Bartender, and Server
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success
Education
Sinclair Community College, Dayton, OH
Associate of Applied Science from Business Entrepreneurship
08.2023
Hocking College, Nelsonville, OH
Associate of Applied Science from Massage Therapy
2002
Skills
- Efficient at multi-tasking
- Conflict resolution
- Strategic planning skill
- Data Research and Compilation
- Administrative Oversight
- Spreadsheet Creation
- Office Supplies and Inventory
Timeline
Beverage Manager/Director of Purchasing
Brightside Music And Event Venue
09.2021 - Current
General Manager
Trolley Stop
09.2011 - 03.2020
Assistant General Manager
Abuelo's - Food Concepts International
08.2005 - 08.2011
Sinclair Community College
Associate of Applied Science from Business Entrepreneurship
Hocking College
Associate of Applied Science from Massage Therapy
Certification
- Certified Hospitality Reception and Service Specialist, Sinclair Community College - 2021
References
Robin Sassenberg 937.499.0793
Dani Bandura 937.416.3209
Kelly Back 937.559.7922
Accomplishments
- Spearheaded development of bar program.
- Increased sales 15% by restructuring inventory and pricing model.
- Reduced excess inventory by $10,000 through improved purchasing and distribution procedures.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
References
Robin Sassenberg 937.499.0793
Dani Bandura 937.416.3209
Kelly Back 937.559.7922
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid time offAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Interests
Travel, cooking, music, reading, yoga, home design, organization of any kind, and long walks amongst the trees..
Affiliations
- Hospitality Certification from Sinclair Community College 2021
- ServSafe Manager Certification
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