Suzanne Szell
Yukon,USA
Summary
Experienced and detail-oriented professional with a robust background in administrative functions, specializing in office management and staff coordination. Proven track record of streamlining office operations to enhance productivity and efficiency. Expertise in problem-solving, combined with strong communication skills, fosters a collaborative team environment and drives organizational success. Committed to leveraging these strengths to contribute effectively in a data-entry and bookeeping role.
Overview
21
21
years of professional experience
Work History
Administrator
Oklahoma Aeronautics Academy, LLC
El Reno, OK
01.2024 - Current
- Managed daily administrative operations, ensuring efficient workflow and resource allocation.
- Developed and implemented office procedures to enhance operational efficiency and productivity.
- Conducted compliance audits to ensure adherence to industry standards and regulations.
- Led initiatives to improve document management systems, increasing accessibility and retrieval speed.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Streamlined invoice processing, reducing average payment turnaround time.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
Charge Entry Specialist and Audit
First Physician’s Capital Group, LLC
Oklahoma City, OK
02.2018 - 08.2020
- Achieved high accuracy in daily charge entry, reinforcing compliance with established standards. Maintained billing integrity through detailed reviews of pricing units and procedure codes. Improved billing efficiency by collaborating with coding teams for prompt and precise billing of surgical procedures.
- Evaluated and resolved billing discrepancies, reinforcing compliance with established revenue integrity guidelines.
- Engaged with clinical teams to refine documentation workflows, enhancing overall revenue generation capabilities.
- Performed detailed audits focusing on coding accuracy, highlighting key areas to uphold regulatory standards and mitigate financial risk.
- Analyzed and updated charge capture processes to maintain high standards of efficiency and accuracy in billing practices.
Charge Entry Specialist and Audit
Praxis Health Group
Oklahoma City, OK
08.2013 - 02.2018
- Responsible for collection of insurance claims and billing hard copy claims with the necessary documentation. In addition, aided in various areas throughout the company along with billing and cash receipts posting. Required production of monthly AR aging reports completed within the time limit provided along with producing cash collections of claims and presenting to management any issues or trends causing non-payments of claims submitted. Also, include charge entry, billing, cash receipts payment and billing of claims. Routinely aided in various areas of the company as needed.
- Processed charge entries with high accuracy, ensuring timely billing and reimbursement.
- Maintained compliance with industry regulations and payer guidelines during charge entry procedures.
- Trained new staff on charge entry processes and software systems for improved efficiency.
- Reduced errors in charge capture by maintaining up-to-date knowledge of CPT, ICD-10, and HCPCS codes.
- Improved charge entry accuracy by diligently reviewing and verifying patient demographic information.
Contract-Medicare Consultant
Wayne, Perry & Associates, Inc.
Dallas, TX
05.2011 - 04.2012
- Primary responsibilities included in advising facility of Medicare guidelines; Medicare billing functions and corrections of rejected claims; advised coding department of guidelines, missing information pertaining to billing and payment of claims; reviewed, and filed Medicare appeals as well as preparing Medicare Credit Balance Report.
- Managed project timelines and deliverables, ensuring alignment with client expectations and objectives.
- Streamlined internal processes through continuous improvement initiatives, resulting in enhanced service delivery.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Revenue Cycle Manager
Foundation Surgical Hospital of Houston
Bellaire, TX
04.2010 - 04.2012
- Responsibilities included hiring and training of employees; working closely with management regarding implementation of policies and procedures; implementation of software; overseeing billing and collections; reduction of outstanding AR below 35% of overall AR balance; Medicare cost reporting and other reporting; implementation of multiple facilities and organization of the billing and collections department of each facility with successful guidelines; exceed required collection goal in all areas monthly and annually.
- Managed daily office operations, ensuring efficiency and compliance with company policies.
- Implemented electronic filing system, improving document retrieval speed and accuracy.
- Trained and mentored administrative staff, enhancing team productivity and service quality.
- Developed standard operating procedures, streamlining workflows across multiple departments.
- Facilitated communication between medical staff and administration to resolve operational issues promptly.
- Analyzed office processes, identifying areas for improvement that enhanced overall efficiency and effectiveness.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Revenue Cycle Manager
Foundation Surgical Hospital Affiliates
Oklahoma City, OK
12.2004 - 03.2010
- Oversaw revenue cycle operations, ensuring compliance with healthcare regulations and policies.
- Streamlined billing processes, improving claim submission accuracy and reducing denials.
- Mentored staff on best practices in revenue cycle management to enhance team performance.
- Analyzed financial reports to identify trends and recommend strategic improvements in revenue generation.
- Reduced accounts receivable days outstanding, optimizing billing and collections efforts.
- Established strong relationships with payers, improving communication and resolving disputes more effectively.
- Increased cash flow through timely resolution of payer denials and underpayments.
- Championed system enhancements that improved automated billing functionality.
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
- Conducted regular audits to identify areas for improvement in the revenue cycle process.
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Coordinated with finance team to produce accurate monthly reports on collection metrics and trends.
- Maintained a thorough understanding of regulatory requirements, ensuring compliance throughout all aspects of the revenue cycle.
Education
Bachelor of Science - Computer Networking
Oklahoma City Community College
Oklahoma City, OK01-2014
Associate's degree - Enterprise Development
Oklahoma State University
Oklahoma City, OK01-2015
Associates Degree - Computer Networking
Oklahoma City Community College
Oklahoma City, OK01-2014
Skills
- Data entry
- Attention to detail
- MS office
- Documentation and reporting
- Decision-making
- Personable and approachable
- Data confidentiality
- Document management
- Resourceful and analytical
- Timesheet processing
- Continuous improvement
- Supplies ordering
- Multiple priorities management
- Executive support
- Technical support
- Process improvement
- Financial oversight
- Information management
- Technical documentation
- Cross-functional collaboration
- Network administration
- Financial reporting
- Payroll administration
- Troubleshooting and diagnosis
- Work Planning and Prioritization
- Data analysis
- Customer service
- Problem-solving
- New hire onboarding
- Document control
- Recordkeeping and file management
- Business administration
- Expense monitoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrator
Oklahoma Aeronautics Academy, LLC
01.2024 - Current
Charge Entry Specialist and Audit
First Physician’s Capital Group, LLC
02.2018 - 08.2020
Charge Entry Specialist and Audit
Praxis Health Group
08.2013 - 02.2018
Contract-Medicare Consultant
Wayne, Perry & Associates, Inc.
05.2011 - 04.2012
Revenue Cycle Manager
Foundation Surgical Hospital of Houston
04.2010 - 04.2012
Revenue Cycle Manager
Foundation Surgical Hospital Affiliates
12.2004 - 03.2010
Bachelor of Science - Computer Networking
Oklahoma City Community College
Associate's degree - Enterprise Development
Oklahoma State University
Associates Degree - Computer Networking
Oklahoma City Community College