Suzanne Tagg

• Lead team Assure compliance with all state and federal regulations
• Manage drug and supply inventories reduce operational costs by 20 percent
• Develop and maximize profit margins using data
• Oversee employee hiring, training and development
• Completed accurate cycle counts, inventory management and will-calls for customers.
• Counseled patients regarding proper intake of medications.
• Educate patients on proper medication use.
• Cultivate and maintain best customer relations increasing customer count by hundreds in one month for best months
• Assure best patient engagement techniques for Medication Therapy Management to assure best patient health outcomes
• Perform and direct technical processes required to dispense medications to patients.
• Contract with wholesalers and third party payers

Developed key operational initiatives to drive and maintain substantial business growth for Medication Therapy Management using efficient model to provide MTM services with results of best patient health outcomes with documented savings to third party payers of $5,000, 000 in one quarter

• Built productive relationships with industry partners and competitors to support strategic business objectives of improving health and quality of life with CARE as core value increasing patients provided MTM services growing from hundreds per month to over seven thousand patients served in 9 months.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Cultivated company-wide culture of innovation and collaboration.
• Monitored key business risks and established risk management procedures.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.

• Oversaw opening, licensing and operations of independent mail order pharmacy.
• Achieved growth in customer base to 33,000 patients in using CARE as core value
• Maintained top customer satisfaction and retention by cultivating productive relationships with patients.
• Developed positive work environment and high employee satisfaction and retention utilizing strategic employee development and training
• Identified issues, analyzed information and provided solutions to problems.
• Oversaw operations for the mail order facility
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Assisted other pharmacy staff with drug inventory, purchasing and receiving.
• Developed efficient , thorough Medication Therapy Management methods and efficient work flow for best patient outcomes focusing on goal of best patient-oriented comprehensive clinical pharmacy services and pharmaceutical care.

• Developed and implemented Medication Therapy Management processes and procedures used company wide for small independent chain pharmacy
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Closely monitored department performance metrics.
• Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
• Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Supervised and coached team of pharmacy technicians and trainees.
• Provided MTM services to 400 patients per month

• Assured compliance with all state and federal laws and pharmacy regulations.
• Supervised and coached team of pharmacy technicians and trainees.
• Developed and implemented from bedside to discharge and follow up Medication Therapy Management program to improve patient health outcomes and reduce hospital readmit rates
• Assisted other pharmacy staff with drug inventory, purchasing and receiving.
• Managed drug and supply inventories improving inventories turns from 14 day to 3 day.
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Closely monitored department performance metrics.
• Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
• Completed accurate cycle counts, inventory management and will-calls for customers.

• Trained pharmacy interns and newly hired pharmacy technicians.
• Worked with company Vice President of Operations in development of now company and industry wide best workflow practices
• Led in employee training and development
• Provided resolution for customer complaints for the district
• Led pilot store in implementation of Intercom Plus, the first interstore chain pharmacy connectivity in the industry
• Collaborated with store manager to maintain daily operations.
• Developed policies and procedures for effective pharmacy management.
• Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Supervised and coached team of pharmacy technicians and trainees.
• Achieved and maintained consistent growth in sales and patient pharmacy visits via top customer satisfaction and retention by cultivating productive relationships with patients.
• Consistently led district in prescription and sales increase with average 500 per day fills