Suzanne Timms
Walla Walla,WA
Summary
Visionary healthcare executive with 20+ years of leadership in clinical strategy, care integration, and provider network development, complemented by an MBA in Health Services Administration (May 2025, GPA 3.97) and BSN. Expert in building clinical-operational partnerships to drive value-based care, reduce acute/post-acute utilization, and enhance patient-provider engagement, achieving 30% member engagement increase, 12% satisfaction improvement, and $27M+ in contract negotiations across 27 hospitals. Founded Voices of the Lost (2013–Present) to advocate for underserved populations, aligning with health equity missions. Skilled in Lean Six Sigma, Cerner, Meditech, and care management tools, with ACHE membership and FACHE pursuit. Seeking remote/hybrid executive roles to advance care integration, operational efficiency, and strategic outcomes.
Overview
20
20
years of professional experience
Work History
Chief Strategy Officer-fractional
Quantify 360 Solutions
DuPont , Washington
05.2025 - Current
- Maintained P&L and shouldered corporate fiscal responsibility.
- Directed technological improvements, reducing waste and business bottlenecks.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Formulated and executed strategic initiatives to improve product offerings.
Program Coordinator – Behavioral Health
Providence Health Services
Walla Walla, WA
07.2024 - Current
- Spearheaded the Behavioral Health Dashboard rollout, improving team engagement by 30% and streamlining enterprise alignment.
- Optimized telemedicine workflows, improving reimbursement performance by 15%.
- Managed cross-functional teams to execute integrated clinical initiatives and meet behavioral health performance goals.
- Applied Lean and strategy deployment tools to drive continuous improvement in behavioral care delivery.
Senior Clinical Strategist, Physical & Behavioral Health
PacificSource Health Plans
, Remote
01.2022 - 01.2024
- Developed and executed care management strategies for physical health, integrating workflows with compliance and clinical performance metrics.
- Created program documentation and reporting structures to meet regulatory requirements and improve delivery consistency.
- Collaborated with marketing, digital, compliance, and provider teams to strengthen member experience across coordinated care.
- Led Lean-inspired process improvements and regional performance tracking, aligning with enterprise quality goals.
Regional Program Director
Rural Physician’s Group
, Remote
01.2017 - 01.2022
- Built and scaled physician services from 7 to 27 hospitals across WA, OR, CA, ID, AZ, and NV, representing $27M+ in contract revenue.
- Created the region’s foundational structure: KPIs, onboarding programs, and strategic expansion models that became enterprise benchmarks.
- Conducted monthly meetings with hospital C-suite leaders to guide strategy, service expansion, and satisfaction performance.
- Designed a physician onboarding system that increased provider satisfaction by 40% and significantly reduced turnover.
- Achieved the highest Net Promoter Scores regionally, reflecting top-tier client satisfaction and physician engagement.
Unit Manager, Assistant Director, Charge Nurse
Walla Walla General Hospital
Walla Walla, WA
01.2006 - 01.2016
- Strengthened nurse retention by 25% and improved team morale by 15% through staffing model redesign.
- Increased swing bed volume by 30% and launched interdisciplinary care coordination protocols.
- Championed early EHR adoption and reduced medication errors by 15%.
- Promoted from floor nurse to unit manager for leadership excellence and team development.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Master of Business Administration - Healthcare Administration
Eastern Washington University
01.2025
Bachelor of Science - Nursing
Western Governors University
01.2014
Skills
- Care Integration & Value-Based Care
- Patient-Provider Engagement & Appeals/Grievances
- Population Health Management & Utilization Reduction
- Clinical-Operational Partnerships
- Provider Network Development & Stakeholder Engagement
- Strategic Planning & KPI Development
- Lean Six Sigma & Process Optimization
- Care Management Tools & EMR (Cerner, Meditech)
- Regulatory Compliance & Health Equity
Degree
- BSN
- RN
- MBA
Community Leadership
- National suicide prevention advocate; featured speaker on Netflix’s
- 13 Reasons Why parent advocate with trauma informed support
- Developed the HELP model (Hold, Explain, Listen, Plan) to assist families during mental health crises.
- Executive Board Member for Abba’s Child, a children’s grief camp, since 01/23.
- Collaborated with schools, hospitals, and nonprofits to promote behavioral health access and support.
Timeline
Chief Strategy Officer-fractional
Quantify 360 Solutions
05.2025 - Current
Program Coordinator – Behavioral Health
Providence Health Services
07.2024 - Current
Senior Clinical Strategist, Physical & Behavioral Health
PacificSource Health Plans
01.2022 - 01.2024
Regional Program Director
Rural Physician’s Group
01.2017 - 01.2022
Unit Manager, Assistant Director, Charge Nurse
Walla Walla General Hospital
01.2006 - 01.2016
Master of Business Administration - Healthcare Administration
Eastern Washington University
Bachelor of Science - Nursing
Western Governors University
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