Suzanne Tragesser
Denham Springs
Summary
Dynamic professional with extensive experience in customer relationship management and restaurant operations at The Hausse @ Central Square. Proven track record in team leadership and event coordination, complemented by strong organizational skills and a commitment to superb customer service. Adept at driving sales and fostering positive client interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Realtor
TGL Real Estate Group
Baton Rouge
05.2020 - Current
- I help clients with selling their home and/or buying a new home.
Operating Partner/General Manager
The Hausse @ Central Square
Baton Rouge
04.2024 - 05.2025
- I manage the team, make sure events are planned and efficiently conducted, ensure that all food and alcohol are ordered, and guarenteed that all vendors and employees are paid.
- Monitored employee performance against established goals and provided feedback accordingly.
- Oversaw successful customer relations and quality control programs.
Customer Service Manager (CSM)
Just Wingin It
Baton Rouge
09.2020 - 12.2022
- Managed the team, coordinating schedules, ordering food, planning events.
Customer Service Manager
Dragos Restaurant
Baton Rouge
01.2020 - 05.2020
- Engaging with guests and making sure they had a good experience.
- Making schedules for employees.
- Handling any and all problems with the food and service.
Customer Service Manager
Sammy's Grill
Baton Rouge
08.2017 - 01.2020
- While I was working to build clients in the insurance business, I started working as a server at Sammy's Grill.
- I only planned to be there a few months until my insurance business was up and running.
- I fell in love with the people and the culture at Sammy's.
- I was promoted to Key Employee (Assistant Manager) In May of 2018.
- I have worked in both the insurance field and the restaurant business ever since then.
- I was promoted to Customer Service Manager in January 2019.
Agency Development Manager
Colonial Life & Accident Insurance Company
Baton Rouge
08.2017 - 09.2018
- Help develop new insurance agents.
- Conduct team huddles.
- Meet sales goals.
Education
Bachelor of Science - Social Work
Union University
Jackson, TN12.2017
AS - Health Information Technology
Dyersburg State
Dyersburg, TN01.1999
Skills
- Social Work
- Conflict management
- Case Management
- Customer relationship management
- Restaurant Management
- Sales
- Crisis Intervention
- Administrative Experience
- Insurance sales
- Strong Work Ethic
- Organization Planning
- Excellent Communication Skills
- Superb Customer Service Skills
- Critical Thinker
- Detail Oriented
Certification
Real Estate License
References
References available upon request.
Timeline
Operating Partner/General Manager
The Hausse @ Central Square
04.2024 - 05.2025
Customer Service Manager (CSM)
Just Wingin It
09.2020 - 12.2022
Realtor
TGL Real Estate Group
05.2020 - Current
Customer Service Manager
Dragos Restaurant
01.2020 - 05.2020
Customer Service Manager
Sammy's Grill
08.2017 - 01.2020
Agency Development Manager
Colonial Life & Accident Insurance Company
08.2017 - 09.2018
Bachelor of Science - Social Work
Union University
AS - Health Information Technology
Dyersburg State
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