Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

Suzanne Turner

Herdon,KY

Summary

Motivated Real Estate Agent with Senior Account Management experience dedicated to giving clients first-class professional service and honest advice to enable sound financial decision-making in sales and purchases in the insurance industry. Personable and ethical professional with over 28 years of comprehensive experience buying and selling on behalf of clients and corporations. Versed in contract negotiation, contract management and prospecting. High-achieving Real Estate Agent successful at developing and executing targeted business initiatives to drive customer growth, achieve sales objectives and enhance bottom-line profits. Results-oriented and friendly individual with expertise in tenant relations and lead development. Reliable and driven with strong time management and prioritization abilities.

Overview

28
years of professional experience

Work History

Indigo & Co Realtly
Georgetown, KY

Licensed Realtor
10.2017 - Current

Job overview

  • Assisted clients in determining their desired home features, budget and location.
  • Developed marketing materials to promote properties for sale.
  • Conducted open houses and arranged private showings of properties.
  • Negotiated purchase agreements between buyers and sellers.
  • Showed prospective buyers a range of available homes within their price range.
  • Maintained detailed records of client interactions and transactions.
  • Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
  • Provided guidance to clients throughout the entire process from initial offer to closing date.
  • Organized property tours for potential buyers, highlighting key features of each property visited.
  • Compiled comparative market analysis to determine competitive listing prices for sellers.
  • Participated in multiple listing services to ensure maximum exposure of listed properties.
  • Coordinated with other real estate agents to facilitate successful transactions.
  • Prepared contracts, leases and other legal documents as required by state laws.
  • Communicated regularly with clients via phone, email or text message to provide updates on progress.
  • Researched local zoning regulations and deed restrictions prior to listing a property.
  • Monitored changes in the real estate industry that could affect the value of a property.
  • Regularly attended continuing education classes in order to stay up-to-date on new laws and regulations affecting real estate sales.
  • Collaborated with lenders, appraisers, title companies and inspectors during closings.
  • Inspected properties prior to listing them in order to assess condition and identify necessary repairs or improvements.
  • Attended networking events such as conferences or seminars in order to build relationships with other professionals in the field.
  • Managed online listings through websites such as Zillow or Trulia in order maximize visibility of properties for sale.
  • Negotiated contracts and educated sellers and buyers about legal disclosures.
  • Managed real estate transactions from initiation to closing.
  • Represented buyers and sellers in major real estate transactions.
  • Generated list of properties to meet specific client needs.
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
  • Hosted property tours and open houses to generate property interest and network with potential clients.
  • Scheduled home viewings with potential buyers.
  • Analyzed market statistics to identify trends and evaluate current property listings.
  • Accompanied buyers during property inspections.
  • Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
  • Maintained current and accurate CRM database of prospective customers.
  • Researched and determined competitive market price.
  • Evaluated mortgage options to help clients obtain financing at best rates and terms.
  • Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Monitored escrow process, coordinated contingency removal of property inspection and reviewed timely closing of escrow.
  • Assisted homeowners with relocation and moving services after sale of each home.
  • Promoted listings on social media and print advertisements.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
  • Developed extensive professional network with real estate investors.
  • Identified potential sales or projects in line with client's historical buying trends, and proposed profitable opportunities to initiate purchase offers.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Developed bid presentations for buyers and sellers, answering questions and promoting property features.
  • Assisted investors with remodeling plans and costs to drive client profitability and long-term business retention.
  • Marketed real estate to various types of commercial clients to strengthen revenue opportunities.
  • Assisted investors with remodeling plans and associated costs to ensure client profitability and long-term business retention.
  • Conducted quarterly seminars and training sessions for sales agents to improve sales techniques.
  • Performed profit and loss analysis and ROI assessment for purchases of income properties.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Advised prospective clients on current market activities and optimal buying or selling choices.
  • Served as local real estate expert, advising customers on market dynamics and home prices.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Generated lists of properties compatible with buyers' needs and financial resources.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Presented properties to potential buyers to address questions or concerns.
  • Networked with industry contacts to expand knowledge of real estate markets and best practices.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Called or emailed lapsed clients to inquire about continuing needs.
  • Maximized market share by working with clients and building relationships.
  • Verified accuracy of documentation and fund disbursements for sales.
  • Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
  • Attended progress meetings and cold call sessions to hone lead generation skills.
  • Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
  • Liaised with real estate attorneys to assist with deal-related questions.
  • Communicated with clients to determine property needs and budget constraints.
  • Prepared representation contracts, purchase agreements and closing statements.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.
  • Identified potential buyers through cold calling.
  • Prepared and delivered sales presentations.
  • Promoted active listings through social media marketing, open houses and newsletters.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Provided client guidance regarding market conditions, mortgage options and legal requirements.
  • Tracked weekly sales to develop senior leadership reports for corrective action planning.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.
  • Met with clients to research cases, collect data and prepare settlement packages.
  • Increased personal revenue by completing multiple home and property sales.
  • Scheduled and attended 17 to 22 appointments per week.

RR Donnelley
Lexington , KY

Senior Account Executive
06.1995 - 09.2017

Job overview

  • Developed and executed strategic marketing plans to increase product sales.
  • Identified potential customers and built relationships with them.
  • Conducted extensive market research to develop competitive pricing strategies.
  • Collaborated with cross-functional teams to drive successful product launches.
  • Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
  • Organized promotional events and campaigns to generate brand awareness.
  • Negotiated contracts with vendors for advertising services and other resources.
  • Analyzed industry trends and monitored competitors' activities to identify opportunities for growth.
  • Created detailed reports on sales performance, revenue forecasts, and budget expenditures.
  • Prepared presentations for clients regarding new products or services offered.
  • Gathered feedback from customers about their experiences with the company's products or services.
  • Provided timely responses to customer inquiries, complaints, or requests for information.
  • Tracked sales data in order to identify areas of improvement or success.
  • Maintained up-to-date knowledge of industry trends and developments in order to better serve clients' needs.
  • Developed strategies for increasing sales volume through existing clients as well as new ones.
  • Attended trade shows and conferences in order to network with potential partners.
  • Cultivated strong relationships with key stakeholders such as media outlets, suppliers, and vendors.
  • Recruited new account executives as part of a team expansion effort.
  • Supervised junior staff members by providing guidance on how best to meet client objectives.
  • Created promotional materials such as brochures, flyers, emails., that highlighted the company's offerings.
  • Ensured compliance with relevant regulations throughout all aspects of operations.
  • Attended company and industry events to network with potential customers and generate leads.
  • Established, documented and implemented account management processes and procedures.
  • Reached out to accounts to measure customer satisfaction and increase revenue.
  • Researched and secured new accounts within assigned territory to increase sales and profitability.
  • Addressed customer questions and concerns regarding products and services.
  • Directed, motivated and monitored team to meet or exceed campaign goals.
  • Formulated plans to expand business operations and grow overall territory and client base.
  • Contacted individuals and organizations to explain services and products offered.
  • Oversaw high-worth accounts by directing employees and coaching new account managers.
  • Efficiently communicated with account holders about payment changes and product updates.
  • Managed outside accounts team to set goals, provide incentives and evaluate performance.
  • Identified and developed contacts for industry programs that meet client needs.
  • Conferred with department heads regarding contracts, selection of advertising media and products to advertise.
  • Recruited sales team members and coordinated team activities to maximize sales and minimizing costs.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Produced sales documents, finalized deals and filed records.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Increased profitability and revenue by generating $[Amount] in sales.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Reduced process lags by training employees on best practices and protocols.

Education

Licensed Real Estate Professional
State Of KY

from Real Estate
10.2017

University of Kentucky
Lexington, KY

BBA from Marketing
05.1995

Skills

  • Investment Properties
  • Networking and Prospecting
  • Marketing and Advertising
  • New Home Sales and Consulting
  • Sales and Marketing Strategy
  • P&L Analysis
  • Financial Feasibility Evaluation
  • Listing Development and Advertising
  • Client-Focused Service
  • Property Maintenance
  • Real Estate Sales Expertise
  • Sales and Marketing
  • Client Rapport and Retention
  • Database Administration
  • Escrow Processes
  • Contract Negotiation
  • Certified Negotiation Expert (CNE)
  • Escrow Management
  • Real Estate Development
  • Lender Relations
  • Property Assessments
  • Traditional Marketing
  • Social Media Marketing
  • Negotiations Expert
  • Recruiting Clients
  • Market Monitoring
  • Partnership Development
  • Client Needs Assessment
  • Interior Staging
  • Lead Follow up
  • New Home Salesmanship
  • Buyers' Agent
  • Marketing and Promotions
  • Contracting
  • Negotiation
  • Clean Driving Record
  • Highly Professional
  • Tech-Savvy
  • Honest and Ethical
  • Mortgaging
  • Database Management
  • Sales Presentations
  • Client Management
  • National Association of Realtors
  • Experienced Entrepreneur
  • Excellent Communicator
  • Digital Marketing
  • Sales Closing
  • CRM Software Use
  • Homeowners Insurance Knowledge
  • Business Development
  • Proficient in Microsoft Office

Affiliations

  • Member, Alumni Association
  • Member, Chamber of Commerce Central Kentucky

Timeline

Licensed Realtor

Indigo & Co Realtly
10.2017 - Current

Senior Account Executive

RR Donnelley
06.1995 - 09.2017

Licensed Real Estate Professional

from Real Estate

University of Kentucky

BBA from Marketing

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Suzanne Turner